Lillian Billings
Corapeake,NC
Summary
Personal Care Aide experienced in assisting clients with mental impairments or physical limitations to manage everyday tasks. Skilled in geriatric care and providing companionship and direct assistance to cognitively impaired clients. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offer 3 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in dementia. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
PCA
East Carolina Home Care
Elizabeth City , NC
07.2022 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Ran errands for patients, did shopping and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Receptionist
Smoken Harley Davidson
Winston-Salem , NC
05.2021 - 10.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings for senior management team.
PCA
Grayson Creek Assisted Living
Lexington , NC
04.2021 - 06.2022
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
- Remained alert to problems or health issues of clients and competently responded.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Education
GED -
College of The Albemarle
Elizabeth City, NC01.2009
Skills
- Community Activities
- Patient Lifting
- Social Perceptiveness
- Equipment Disinfection and Sterilization
- Quality Patient Care
- Housekeeping Duties
- Simple Dressings
- Healthy Living Activities
- Patient Care Monitoring
- Client Requirements
- Computer Literacy
- Proper Staffing
- Assisting with Daily Living
- Range of Motion Exercises
- Patient Care and Monitoring
- Bathing and Dressing
- Feeding Assistance
- Folding Clothing
- Non Medical Supply Storage
- Complex Problem-Solving
- Activities of Daily Living (ADL) Assistance
- Ambulance Transfer
- Bed Making and Linen Changes
- Creative Thinking
- Message Delivery
- Client Satisfaction
Timeline
PCA
East Carolina Home Care
07.2022 - Current
Receptionist
Smoken Harley Davidson
05.2021 - 10.2022
PCA
Grayson Creek Assisted Living
04.2021 - 06.2022
GED -
College of The Albemarle
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