Lillian Blankenship
Foxboro,MA
Summary
Capable social worker experienced working in challenging environments. Excited about opportunity to take next career step.
Overview
9
9
years of professional experience
Work History
Care Manager
Vitra Health
04.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Ensure quality care management.
Relationship Banker
HarborOne Bank
01.2023 - 02.2024
- Managed customers' checking, savings, and investment accounts with knowledgeable strategies
- Met customers' unique needs and achieved sales targets using consultative techniques
- Pinpointed target segments, prospects and centers of influence to lead new business development and client acquisition efforts
- Assisted customers with opening new accounts and managing existing ones
- Collaborated with branch team members to achieve overall sales targets and objectives
- Conducted regular follow-ups with clients to address concerns and provide ongoing support
- Developed strong relationships with clients to promote loyalty and retention
Server
Uno's Pizzeria and Grill
05.2022 - 09.2023
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Communicated professionally with customers, colleagues and supervisors
- Adhered to state liquor regulations to serve alcohol safely
Social Worker
Department of Children and Families
05.2020 - 08.2022
- Advocated for needs of individual children within legal system by attending court hearings or meeting with attorneys
- Supported biological family members during their efforts towards reunification by providing resources, guidance, and encouragement
- Developed individualized service plans for foster children in collaboration with multidisciplinary teams
- Ensured timely completion of required paperwork for case management tasks such as documenting assessments or submitting reports to supervisors
- Collaborated with community partners to connect families to additional services such as mental health counseling or educational support programs
- Assessed safety and well-being of children through regular home visits and communication with caregivers
- Supervise visits between children in placement and family members as directed
Trauma Counselor
Wayside Youth and Family Support Network: Trauma Intervention Services
08.2018 - 03.2020
- Guided clients in resourcing and grounding techniques to address trauma responses and anxiety
- Consulted with families and staff to highlight client needs and discuss strategies for improved performance
- Listened to client concerns and offered recommendations to address psychological issues
- Developed and implemented counseling programs to help clients achieve successful outcomes
Youth and Family Support Worker
Wayside Youth and Family Support Network
02.2016 - 08.2018
- Engaged families through home visits and open, positive communications
- Alleviated social isolation and increased relational capacity by cultivating trust with parents and youth
- Counseled children and family members on coping skills and available resources
- Maintained detailed records and helped prepare case reports
- Implemented modeling techniques and support services outlined in prepared family service plans
- Referred families to appropriate community resources and services
- Provided crisis intervention and conflict resolution assistance when needed
- Assisted parents in developing effective communication skills with their children
- Monitored progress of families and reported findings to supervisors
- Participated in ongoing training sessions to enhance professional development skills
- Developed and reviewed service plans in consultation with clients and performed follow-ups assessing quantity and quality of services provided
Education
Salem State University
Salem, MA05.2015
Skills
- Project Management
- Community Relations
- Customer Service Excellence
- Safety Planning
- Treatment Planning
- Crisis Assessment
- Case Documentation
- Crisis Intervention
- Case Management
- Therapeutic Services
- Court Hearings
LANGUAGE
American Sign Language
Conversational
Timeline
Care Manager
Vitra Health
04.2024 - Current
Relationship Banker
HarborOne Bank
01.2023 - 02.2024
Server
Uno's Pizzeria and Grill
05.2022 - 09.2023
Social Worker
Department of Children and Families
05.2020 - 08.2022
Trauma Counselor
Wayside Youth and Family Support Network: Trauma Intervention Services
08.2018 - 03.2020
Youth and Family Support Worker
Wayside Youth and Family Support Network
02.2016 - 08.2018
Salem State University
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