Lillian Bowen
Tobaccoville,NC
Summary
Highly-motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated to providing positive and memorable customer experiences, with expertise in customer service, multitasking, and time management. Proven ability to take on additional responsibilities to achieve team objectives.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist/Phone Scheduler
Digestive Health Specialists, P.A.
09.2024 - Current
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Processed incoming referrals from outside agencies according to established guidelines and policies.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
BDC Service Coordinator
Crossroads Nissan Of Wake Forest
05.2024 - 09.2024
- Managed scheduling of appointments and service calls to meet client needs.
- Provided support and guidance to clients, navigating them through service options.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
Receptionist
Mercedes Benz
01.2023 - 05.2024
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Welcomed customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed them to specific offices.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
YMCA COUNSELOR, YMCA in NC/Centeral Flordia
YMCA
06.2021 - 01.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation.
HOST/TO-GO SPECIALIST
Texas Roadhouse
10.2019 - 06.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers and managers of large groups, and prepared seating.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Certificate - Non-profit Management And Leadership
Forsyth Technical Community College
Winston-Salem, NC05-2022
High School Diploma -
North Forsyth High School
Winston-Salem, NC06-2019
Skills
- Youth Development
- Customer service
- Cash handling
- Time management
- Telephone Reception
- Business administration
- Verbal and written communication
- Customer Engagement
- Experience in leadership
- Appointment scheduling
- Patient registration
- Insurance verification
- Patient care coordination
- Medical terminology
Timeline
Patient Access Specialist/Phone Scheduler
Digestive Health Specialists, P.A.
09.2024 - Current
BDC Service Coordinator
Crossroads Nissan Of Wake Forest
05.2024 - 09.2024
Receptionist
Mercedes Benz
01.2023 - 05.2024
YMCA COUNSELOR, YMCA in NC/Centeral Flordia
YMCA
06.2021 - 01.2023
HOST/TO-GO SPECIALIST
Texas Roadhouse
10.2019 - 06.2021
Certificate - Non-profit Management And Leadership
Forsyth Technical Community College
High School Diploma -
North Forsyth High School