Lillian Brown

• Perform secretarial functions under the general direction of the elementary school principal
• Assist elementary school principal, as needed
• Help students, staff, and visitors with various problems or complaints in the principal's absence
• Organize and maintain school office methods and operations
• Prepare and distribute correspondence, reports, schedules, and bulletins
• Organize, requisition, and maintain student and office supplies
• Process Lawson purchase orders and stock requisitions on the computer
• Prepare and maintain accounting records of monies received, deposited, transferred, and disbursed (subject to audit)
• Prepare weekly payroll
• Print reports and verify jobs in Frontline System
• Maintain student records in Infinite Campus
• Answer incoming phone calls for the school and/or elementary school principal
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained daily report documents, memos, and invoices.

- Ensure payroll records are accurately maintained by efficiently collecting, calculating, and entering data.
- Promptly update records with any changes to employee details, benefits, and tax information.
- Collect and verify timekeeping information for all employees with precision.
- Calculate employee pay based on hours worked, effectively incorporating adjustments for leaves and overtime.
- Process employee verifications without delay.
- Issue deductions from wages and deliver comprehensive earnings statements.
- Regularly update records to guarantee seamless operations within the Racine Unified School District.
- Efficiently handle new hire paperwork and documentation.
- Verify timekeeping records and proactively resolve any discrepancies with employees.
- Maintain strict confidentiality of employee records and payroll information.
- Respond promptly and knowledgeably to all employee inquiries and requests for information. Maintain payroll information by collating, calculating, and entering data

• Update records with changes in employee details or benefits and taxes
• Collect and verify timekeeping information for all employees
• Calculate pay according to hours worked incorporating leaves and overtime
• Process Employee Verifications
• Issue deductions from wages or other earnings statements
• Update records regularly to keep things running smoothly within the Racine Unified School District
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained confidentiality of employee records and payroll information.
• Responded to employee questions and requests for information in a timely and knowledgeable fashion.

• Performed clerical support for the academy principal and other administrative staff, including, but not limited to, mail distribution, attendance office functions, checking students in and out, entering Infinite Campus Attendance, printing various reports, initiating homework requests, maintaining schedules and calendars, academy correspondence and data entry into general RUSD databases
• Assisted staff, students, and visitors with various problems or concerns
• Initiated in-house substitute teacher rotation
• Processed student accident reports
• Processed and maintained student records
• Responsible for identifying missing students to provide accurate data
• Traced and prepared absence reports for payroll
• Supported implementation of district and state assessments
• Maintained office supply inventory for the department
• Assisted ill students when the Nurse was unavailable and/or assisted with the distribution of medication
• Performed other Department support functions as assigned

• Directly Supervised adult inmates detained at the Kenosha County Detention Center
• Maintained control of the dorm-assigned
• Make sure inmates are always safe.
• Made disciplinary decisions with both minor and major consequences
• Responding to emergencies as needed
• Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.

• Received and responded to customer inquiries and complaints
• Provided and processed quotes for services
• Documented and updated customer records based on interactions
• Developed and maintained a knowledge base of the evolving products and services
• Processed orders and other reports as needed
• Miscellaneous clerical tasks as needed including but not limited to answering phones and directing calls
• Responded to customer requests for products, services, and company information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Computed, classified, and recorded numerical data to keep financial records complete
• Performed any combination of routine calculating, posting, and verifying duties to obtain primary financial data to maintain accounting records
• Checked the accuracy of figures, calculations, and postings of business transactions, balancing ledgers both weekly and month-end
• Complied with federal, state, and company policies, procedures, and regulations
• Coded documents according to company procedures
• Received, recorded, and submitted payments: cash, checks, wire transfers, and electronic payments as well as reconcile records of bank transactions
• Performed debit, and credit transactions in spreadsheets/databases, using specialized accounting software
• Performed research and due diligence to resolve issues promptly
• Maintained account books and accounting systems with accuracy by entering data precisely and proofreading
• Assessed data and information to verify entry, calculation, and billing code accuracy.

• Vehicle Title Preparation/Document Processing/Data Entry
• Answered incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
• Maintained a high level of professionalism with clients and worked to establish a positive rapport with every caller
• Updated customer information in the customer service database during and after each call
• Completed contract forms, prepared change of address records, and issued service discontinuance orders, using computers
• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Referred unresolved customer grievances to designated departments for further investigation