Lillian Buchanan
Missoula,MT
Summary
Dynamic customer service professional with extensive experience at Orange Street Food Farm, excelling in inventory management and cash handling. Proven track record of enhancing customer satisfaction and training new team members. Recognized for maintaining 99% register accuracy while effectively promoting sales and fostering teamwork in high-pressure environments. Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Csr, Dairy, Cashier, Bargain End
Orange Street Food Farm
Missoula, Montana
09.2023 - Current
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Maintained and stocked dairy products, ensuring shelves remained full, clean, and properly rotated.
- Assisted customers with product selection and answered questions about dairy items and expiration dates.
- Monitored inventory levels and communicated with managers to restock efficiently and reduce product loss.
- Ensured that proper refrigeration and food safety standards were met to maintain product quality.
- Worked collaboratively with a team to handle truck deliveries and restock products quickly during high-traffic hours.
- Processed an average of 250 transactions per shift, ensuring fast and accurate checkout for customers.
- Maintained 99% register accuracy, balancing cash drawers at the end of each shift.
- Provided excellent customer service, assisting shoppers with price checks, coupons, and product inquiries.
- Handled returns, exchanges, and refunds efficiently while following store policies.
- Helped train new cashiers, improving overall efficiency and customer satisfaction.
- Managed a high-volume checkout lane during peak hours, reducing wait times, and improving customer flow.
Cashier
McDonald's
Anaconda, Montana
02.2023 - 07.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential. Efficient and customer-focused cashier with experience in fast-paced restaurant environments. Provided friendly service, handling transactions with accuracy and professionalism. Managed cash, credit, and mobile payments while ensuring register balances at the end of each shift. Worked collaboratively with team members to maintain smooth operations during peak hours, reducing wait times, and improving customer satisfaction. Resolved customer inquiries and complaints with patience and problem-solving skills, contributing to a positive dining experience. Thrived in a high-pressure setting, demonstrating strong multitasking and time-management abilities.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Waitress Trainer
Jenni mitchell
Anaconda, Montana
01.2022 - 02.2023
- Delivered excellent customer service to numbers of guests per shift, ensuring a positive dining experience and repeat business.
- Took and processed orders accurately while addressing special dietary needs and preferences.
- Managed multiple tables in a fast-paced environment, demonstrating strong multitasking and time management skills.
- Assisted in food and beverage recommendations, and up selling menu items
- Maintained cleanliness and organization of dining area, ensuring all health and safety standards were met.
- Collaborated with kitchen staff and other team members to ensure timely and accurate food delivery.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Education
GED -
Hellgate High School
Missoula, MT06-2024
Skills
- Customer service
- Team building
- Inventory management
- Cash handling
- Sales promotion
- Effective communication
- Training and mentoring
- Multitasking
- Quality control
- Teamwork skills
Certification
- liquor licenses
Timeline
Csr, Dairy, Cashier, Bargain End
Orange Street Food Farm
09.2023 - Current
Cashier
McDonald's
02.2023 - 07.2023
Waitress Trainer
Jenni mitchell
01.2022 - 02.2023
GED -
Hellgate High School
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