Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Bunts

Fort Worth,TX

Summary

Professional hospitality leader prepared for Front of House Manager role. Skilled in team collaboration, customer service, and conflict resolution. Strong focus on achieving results and adapting to changing needs. Reliable, approachable, and effective in managing staff and ensuring exceptional guest experiences.

Overview

7
7
years of professional experience

Work History

FOH Senior Manager

Pinstripes
03.2024 - Current
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Reduced employee turnover by fostering a positive work environment.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Event Operator

Pinstripes
06.2023 - 02.2024
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Developed post-event reports to determine effectiveness of each event.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Trained and supervised event staff to complete tasks on time.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Coordinated Weddings, Corporate events and parties up to 250 people.

Event Coordinator Intern

Cleveland Racquet Club
08.2022 - 03.2023
    • Coordinated schedules and timelines for events.
    • Led vendor negotiations to obtain cost-effective services and products.
    • Performed event coordination for larger parties and gatherings.
    • Brainstormed and implemented creative event concepts and themes.
    • Set up event facilities and equipment, cleaned areas, and organized supplies.
    • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
    • Oversaw event operations to keep running smoothly.

Summer Camp Director

Cleveland Racquet Club
05.2022 - 03.2023
  • Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
  • Coached and mentored camp counselors and instructors in effective strategies for relating to students and teaching important life skills.
  • Planned activities and events to enrich student development.
  • Oversaw team of counselors and support team members.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Established vendor relationships to access timely services in support of events.
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Modeled appropriate activities and positive behavior management.

Bartender

Fraternal Order Of Eagles
03.2022 - 05.2022
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Bartender

Moose Lodge
06.2021 - 12.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bartender

Paninis
08.2021 - 10.2021
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Parks Maintenance Worker

The Village Of East Palestine
04.2018 - 08.2021
  • Stayed organized and aware of schedules to execute successfully booked events.
  • Provided lawn care services
  • Installed and moved temporary structures for different types of events.
  • Maintained athletic fields for area youth and adult leagues.
  • Kept grass, trees and landscaping beds in professional condition with regular care.

Education

Bachelor of Science - Hospitality

Kent State University
Kent, OH
05.2023

Skills

  • TIPS Certified
  • Teamwork and Professionalism
  • Identification and Compliance
  • Hospitality and Guest Service
  • Monitoring Alcohol Consumption
  • Time Management
  • ServSafe Certified
  • First Aid and CPR
  • Team Leadership and Supervision
  • Crisis Management

Timeline

FOH Senior Manager

Pinstripes
03.2024 - Current

Event Operator

Pinstripes
06.2023 - 02.2024

Event Coordinator Intern

Cleveland Racquet Club
08.2022 - 03.2023

Summer Camp Director

Cleveland Racquet Club
05.2022 - 03.2023

Bartender

Fraternal Order Of Eagles
03.2022 - 05.2022

Bartender

Paninis
08.2021 - 10.2021

Bartender

Moose Lodge
06.2021 - 12.2021

Parks Maintenance Worker

The Village Of East Palestine
04.2018 - 08.2021

Bachelor of Science - Hospitality

Kent State University

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