Hi, I’m
Lillian Burkholder
DEFIANCE,OH
Summary
Successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Outgoing employee with 3 years of experience in administrative support. Expert in Excel with excellent costumer service skills and typing abilities. Forward thinking and successful at managing large office organization while streamlining documentation procedures. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology. Reliable and knowledgeable educator with experience developing and delivering engaging lessons. Friendly individual enjoys helping students learn new concepts and subjects.
Overview
2
years of professional experience
Work History
North West Ohio Educational Center
Substitute Teacher, K-12
01.2023 - Current
Job overview
- Assigned, explained and graded homework.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed rules and set goals to maintain order in classroom.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Helped students develop life-long learning skills and good study habits.
- Worked with principal's office on disciplinary and safety issues.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
Buffalo Wild Wings
Server
01.2023 - 04.2023
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Spatial Ag Systems
Secretary's Assistant
03.2022 - 08.2022
Job overview
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Received and routed business correspondence to correct departments and staff members.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
Apache Dairy Bar
Food Service Worker
06.2021 - 08.2022
Job overview
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Education
University of CincinnatiCincinnati, OH
Bachelor of Arts from Secondary Education
05.2026
University Overview
- Cincinnatus Scholarship Recipient
- 3.5 GPA
Davis CollegeToledo, OH
License from Real Estate
08.2023
Tinora High SchoolDefiance, OH
High School Diploma
06.2022
University Overview
- Honoree of the Academic Honors Diploma
- Honor Roll
- National Honors Society Member
- Art Club Member
- Rams Radical Service Member
- AP English Academic Member
- Extracurricular Activities: 4-H Club Member, 4-H Camp Counselor, 4 Year Cheerleading, 3 Year Track
Skills
- Database and Client Management Systems
- Memoranda Preparation
- Call Forwarding
- Confidentiality and Data Protection
- Paperwork and Documentation
- PowerPoint Presentations
- Office Meetings
- Spreadsheet Development
- Running Errands
- Appointment Coordination
- Taking Messages
- Guest Services
- Billing and Invoicing
- Student Records Management
- Verbal and Written Communication
- Instructional Technology
- Lesson Implementation
- Special Education
- Classroom Management
- Price Memorization
- Sales Expertise
- Bill Computation
- Dining Customer Service
- Guest Relations Management
- Quality Control
- Sales Techniques
Timeline
Substitute Teacher, K-12
North West Ohio Educational Center
01.2023 - Current
Server
Buffalo Wild Wings
01.2023 - 04.2023
Secretary's Assistant
Spatial Ag Systems
03.2022 - 08.2022
Food Service Worker
Apache Dairy Bar
06.2021 - 08.2022
University of Cincinnati
Bachelor of Arts from Secondary Education
Davis College
License from Real Estate
Tinora High School
High School Diploma
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