LILLIAN CABAN
Reading
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the food service and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Colleague
Macy’s
04.2024 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained new customer service agents on policies and procedures to support favorable customer experiences.
- Documented customer interactions in internal database to maintain customer service history details.
- Investigated customer complaints and escalated issues to address critical requests.
- Leveraged excellent listening skills to understand each customer''s unique situation, resulting in tailored recommendations that met their specific needs.
- Handled challenging situations with empathy and patience, demonstrating a commitment to customer satisfaction at all times.
- Efficiently processed returns and exchanges according to company policies while ensuring continued positive rapport with customers.
Sales Associate
Boscov's
10.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Stower
Amazon RDG1 Fulfillment Center
02.2022 - 08.2022
- Checked finished products for quality and compliance with customer requirements
- Forecasted manpower requirements based on daily workload and company goals
- Kept my workspaces clean and organized to maintain safety standards
Food Service
Wawa
09.2021 - 02.2022
- Observed food preparation, production, and plating for quality control
- Prepared meals from well-known recipes to generate repeat business
Team Leader
Chick-fil-A
04.2019 - 09.2021
- Mentored associates on the direct link between revenue growth and customer loyalty, and I modeled exceptional customer service
- Followed strict customer service, merchandising, and operational safety guidelines
- Developed strong customer relationships by maintaining a positive attitude and providing prompt service
Keyholder
Trendy fashion and shoes
08.2017 - 04.2019
- Was in charge of representing
- Customer returns were accepted and processed by me
- Was in charge of keeping the store clean and orderly
- Managed
- Improved customer service by projecting a friendly and knowledgeable attitude
- Dealt with incidents involving safety and loss prevention
- Gave customers descriptions of products
- Communicated with customers on a daily basis to learn about their needs, provide assistance, and gather feedback in order to improve operations
Education
High School -
Barringer High School
Newark, NJ06.2008
Skills
- Stocking
- Team building
- Team management
- Business operations
- Customer service
- Supervision
- Fast learner
- Serv Safe
Certification
Serv Safe
Timeline
Customer Experience Colleague
Macy’s
04.2024 - Current
Sales Associate
Boscov's
10.2022 - 04.2023
Stower
Amazon RDG1 Fulfillment Center
02.2022 - 08.2022
Food Service
Wawa
09.2021 - 02.2022
Team Leader
Chick-fil-A
04.2019 - 09.2021
Keyholder
Trendy fashion and shoes
08.2017 - 04.2019
High School -
Barringer High School
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