Lillian Campbell
Lancaster,OH
Summary
Dynamic and results-driven professional with experience as an Apprentice General Manager at Chipotle. Proven track record in enhancing team performance through effective training and coaching, while managing inventory and budgets to reduce waste. Skilled in customer service and relationship building, fostering a high-quality dining experience and driving consistent revenue growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Apprentice General Manager
Chipotle
10.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained new team members on operational procedures and company standards.
- Monitored inventory levels, coordinated stock replenishment, and reduced waste.
- Implemented training programs to enhance employee performance and engagement.
- Conducted regular audits of food safety practices to maintain compliance with health regulations.
- Analyzed sales data to identify trends and drive promotional strategies.
- Developed schedules that optimized staffing levels during peak hours for improved service efficiency.
- Oversaw financial aspects of the establishment, including budgeting, forecasting, and analysis of profit margins.
- Enhanced team performance through regular coaching sessions, fostering an environment of continuous improvement.
- Managed daily tasks to ensure smooth operations, maintaining a high level of customer satisfaction.
- Coordinated with upper management to develop strategies for business growth and expansion opportunities.
- Assisted in the creation of sales goals and monitored progress, ensuring consistent revenue growth over time.
- Handled customer complaints with professionalism and diplomacy, resolving issues promptly to maintain brand reputation.
- Mentored junior team members to provide support in career development opportunities within the organization.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Lancaster High School
Lancaster, OH05.2024
Skills
- Customer service
- Team training
- Inventory management
- Waste reduction
- Budget management
- Performance coaching
- Operational oversight
- Complaint resolution
- Relationship building
- Recruitment support
- Promotional strategy development
- Workforce planning
- Staff training and development
- Teamwork
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Verbal and written communication
- Effective leader
- Team building
- Staff training/development
- Task prioritization
- Employee motivation
- Self motivation
- Goal setting
- Conflict resolution
- Professionalism
- Business leadership
- Hiring and onboarding
- Staff training
Certification
Servsafe certified.
Timeline
Apprentice General Manager
Chipotle
10.2023 - Current
High School Diploma -
Lancaster High School