Summary
Overview
Work History
Education
Skills
Timeline
Generic

LILLIAN CATES

Covington,GA

Summary

Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.

Friendly and approachable with strong communication and problem-solving skills. Possesses knowledge of customer relationship management systems and sales techniques, including effective upselling and cross-selling. Committed to delivering exceptional customer service and driving sales growth.

Experienced with designing and implementing comprehensive training programs for retail sales teams. Utilizes effective coaching techniques to enhance employee skills and drive sales performance. Track record of fostering collaborative team environment that adapts to evolving retail landscapes.

Overview

3
3
years of professional experience

Work History

Animal Caretaker

Lithonia Animal Hospital
03.2025 - 07.2025
  • Provided daily care and nutrition for various animal species, ensuring well-being and health standards.
  • Monitored animal behavior and reported changes to management for timely intervention.
  • Assisted in administering medications and treatments as directed by veterinary staff.
  • Maintained clean and safe living environments through regular cleaning and sanitation protocols.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Knowledgeable in designing and implementing vaccination and health management programs

Cashier

Cavender's
11.2024 - 03.2025
  • Processed customer transactions efficiently, ensuring accurate cash handling and register reconciliation.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Maintained organized merchandise displays, contributing to store aesthetics and product accessibility.
  • Trained new cashiers on operational protocols, fostering team consistency and efficiency.
  • Implemented promotional displays, increasing customer engagement and driving sales initiatives.
  • Monitored inventory levels at checkout, assisting in stock replenishment to prevent product shortages.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Team Leader

Your Pie
02.2023 - 08.2024
  • Oversaw daily operations, ensuring team adherence to safety protocols and quality standards.
  • Coordinated workflow among team members to enhance efficiency and productivity.
  • Trained new staff on operational procedures and best practices for improved performance.
  • Monitored inventory levels, ensuring timely replenishment of supplies and materials.
  • Supervised daily operations, ensuring optimal food preparation and service quality.
  • Coordinated inventory management, reducing waste through efficient stock control methods.
  • Resolved customer complaints promptly, maintaining high satisfaction levels among patrons.
  • Collaborated with management to develop training materials for new staff onboarding.
  • Led shifts effectively, managing resources and delegating tasks to optimize performance during peak hours.

Prep Cook

Lucky Day
10.2022 - 01.2023
  • Prepared ingredients by chopping, slicing, and measuring to support kitchen operations.
  • Maintained cleanliness of workstations and adhered to safety protocols during food preparation.
  • Assisted chefs in cooking and plating dishes, ensuring high-quality presentation standards.
  • Operated kitchen equipment, including ovens, grills, and mixers, following manufacturer guidelines.
  • Adapted quickly to changing priorities in a fast-paced kitchen environment.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
  • Ensured timely completion of prep tasks, enabling smooth service during peak hours.

Cashier

Chipotle
07.2022 - 10.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer, balancing registers at end of shifts.
  • Assisted in inventory management by restocking shelves and organizing merchandise displays.
  • Maintained cleanliness and organization of kitchen workstations adhering to health and safety regulations.
  • Assisted in inventory management by tracking ingredient usage and reporting shortages to kitchen supervisor.
  • Operated cooking equipment, including grills, ovens, and fryers, ensuring proper use and maintenance.
  • Implemented portion control measures to minimize waste while maintaining dish presentation standards.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.

Retail Stock Associate

Ross Dress for Less
06.2022 - 10.2022
  • Stocked merchandise on sales floor to ensure optimal product availability.
  • Organized backroom inventory to streamline stock retrieval processes.
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Operated inventory management systems to track stock levels accurately.
  • Participated in regular inventory counts, supporting accuracy of stock records.
  • Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.

Education

High School Diploma -

K-12
Home Based Learning
05-2024

Skills

  • Horse handling
  • Animal care
  • Childcare experience
  • Friendly, positive attitude
  • Customer service
  • Retail merchandising strategies
  • Visual art creation
  • Continuous improvements
  • Patience and empathy
  • Teamwork
  • Time management
  • Multitasking

Timeline

Animal Caretaker

Lithonia Animal Hospital
03.2025 - 07.2025

Cashier

Cavender's
11.2024 - 03.2025

Team Leader

Your Pie
02.2023 - 08.2024

Prep Cook

Lucky Day
10.2022 - 01.2023

Cashier

Chipotle
07.2022 - 10.2022

Retail Stock Associate

Ross Dress for Less
06.2022 - 10.2022

High School Diploma -

K-12

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