Lillian Chang
Brooklyn,NY
Summary
Dedicated Pharmacist offering 20 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
19
19
years of professional experience
Work History
Staff Pharmacist
Walgreens
12.2006 - Current
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
- Interpreted prescriptions from healthcare providers to properly dispense medications and health products.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Directly supervised [Number] Pharmacy Technicians, interns and support staff while on duty.
- Assessed correct identity, strength and purity of medications when filling prescriptions.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Effectively resolved insurance rejections and other billing issues.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Conducted blood pressure screenings to reduce heart attack, stroke and death.
- Completed new and updated patient profiles with lists of patient medications.
- Correctly completed pharmacy daily and weekly reports.
- Regularly stocked shelves, rotated stock and checked for expired medications.
- Maintained state and federal records of legendary drugs and controlled substances.
- Complied with all federal laws, company policies and procedures and state regulations regarding intern, technician and assistant training and licensure.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Recommended appropriate clinical programs such as immunization, MTM (Medication Therapy Management) and DCS (Diabetes Care Specialist).
- Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.
- Hosted 5 successful annual healthcare education and flu clinics.
Supervising Pharmacist
Rite Aid
09.2004 - 09.2006
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Reconstituted oral liquids.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Closely monitored department performance metrics.
- Performed technical processes required to dispense medications to patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Counseled patients regarding proper intake of medications.
Education
M.D. - Pharmacy
St John's University
Jamaica, NY05.2004
Skills
- Billing Management
- Data Entry Specialist
- Verifying Orders
- Dosing Recommendations
- Pharmacy Policies and Procedures
- Patient Relations
- Resolving Complaints
- Insurance Claim Processing Software
- Inventory Control
- Accuracy Improvements
- Institutional Pharmacy
- Quality Assurance
- HIPAA Regulations Compliance
- Retail Support
- Operations Support
- Patient Profiles
- Managing Products
- Insurance Billing Expertise
- Calculating Doses
- Pharmaceutical Preparation
- Overseeing Technicians
- Customer Service
- Pharmaceutical Services
- Prescription Drug Labeling
Timeline
Staff Pharmacist
Walgreens
12.2006 - Current
Supervising Pharmacist
Rite Aid
09.2004 - 09.2006
M.D. - Pharmacy
St John's University
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