Lillian Chen

• Greet all patients and office guests totaling approximately 300+ per day
• Manage front desk operations, ensuring efficient patient check-in and appointment scheduling
• Review and update eligibility
• Address, collect and enter patient balances and payments at time of service, set up payment plans when appropriate
• Notate cancelled or rescheduled appointments ensuring that Patient No Show/Cancellation Policy is followed
• Improve customer satisfaction by addressing inquiries and handling sensitive patient complaints with discretion and professionalism, working towards a speedy resolution to maintain positive relationships with patients
• Assist patients and family members during transition to ModMed including assisting patients with verifying and updating information on ModMed iPads
• Collaborate with medical staff across multiple locations to optimize workflow and enhance patient experience
• Fill in at other locations during the week and on Saturdays as needed
• Train new front desk staff members, sharing best practices and contributing to a more cohesive team environment
• Balance daily receipts and submit daily reports
• Any and all other duties as assigned by the office manager

• Provided customer service support for several of the company’s largest customers
• Maintained inventory of necessary components to package customer products
• Ordered components for packaging projects
• Met weekly with customers to provide updates on packaging projects and resolve any issues
• Tracked production and arranged shipping for products
• Collaborated with Quality Assurance to ensure all documentation and questions are resolved for product release

• Special projects including validation projects, quality agreements, CPR training and emergency evacuation procedures.
• Entering customer orders, create invoices for customers
• Directing vendors and customers to appropriate parties
• Filing, answering phones, maintain office supplies

• Created and modified job descriptions within multiple departments
• Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments
• Collaborated with business lines and COEs to respond to RFPs, RFIs, DDQs for current and prospective clients
• Addressed inquiries from employees and management regarding policy, onboarding, offboarding, benefits and ongoing employee relations issues
• Project managed employee separations
• Assisted EMEA HR Advisory team with work overflow
• New York, NY

Data analytics for recruiting and ongoing resource review

• Analyzed and prepared Employee Engagement reports for senior management and human resources
• Managed projects

• Coordinated and managed employee programs which included overseeing budgets, employee communications and all administrative processes
• Lead for Asset Management Sector for MRT and MDA as well as the Corporate Service Award program
• Responsible for all aspects of Business Recovery planning for Dreyfus HR as well as oversight of the Family Emergency Hotline including all training of HR employees
• Oversaw/trained department administrative assistants
• Liaison between outside vendors (i.e., wireless phone, gyms, discount tickets) and employees
• Dreyfus HR lead on special projects including all system migration related projects
• Worked with Benefits, Learning and Development and Compensation to coordinate employee events

• Assisted Senior Vice President of Human Resources
• Created and maintained budget and budget related spreadsheets
• Maintained calendar and coordinated travel arrangements
• Coordinated employee programs including Dreyfus Family Needs Charitable Trust, Dreyfus Mentoring Program, Employee Recognition Programs
• Point of contact for employees with walk-in requests
• Managed all administrative functions including travel arrangements and calendars
• New York, NY