Lillian Christensen
San Antonio,TX
Summary
Knowledgeable [Desired Position] with proven track record in managing resolution teams effectively. Successfully led initiatives that improved conflict resolution processes and enhanced team performance. Demonstrated expertise in problem-solving and communication, fostering collaborative team environment.
High-performing professional equipped to excel in resolution management roles. Brings valuable experience in leading teams to efficiently resolve issues, ensuring operational continuity. Emphasizes team collaboration, adaptability, and results-driven approach, embodying reliability and flexibility.
Overview
19
19
years of professional experience
Work History
AP resolution team
Kforce
07.2024 - 10.2024
- I work with vendors on escalated items from critical and responding to any email or phone call
- Involved any of the three systems to find solution as quickly as possible to avoid any credit holds
- Respond to any payment inquiries assist with any lost checks
- Conducted regular performance evaluations of team members, providing constructive feedback tailored to individual strengths and weaknesses.
- Reduced customer complaints by ensuring timely and accurate responses to their concerns.
- Streamlined case management processes by identifying redundancies and implementing improvements, resulting in faster response times for customers.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Travel and Expense Specialist
Radgov
03.2024 - 06.2024
- Create, monitor and maintain record of checks received and deposited for risk compliance department
- Act as US and Canada Corporate credit card program administrator
- Prepared monthly reporting and adjusted journal entries for month end
Travel and Expense Specialist
DASWON
10.2023 - 01.2024
- Accountable for processing non-travel invoices for payment, Supports
- Process Flow Improvements, generate reports and other duties as assigned
- Assists with on-boarding and off-boarding processes in both Concur and Wells Fargo
- Assist associates with Travel and Expense inquiries via telephone and email
- Project facilitator of several trending reports for monitoring and tracking of associate spending on corporate card
- Create and store project spreadsheets and documents in Microsoft Teams and SharePoint
- Create, share, present procedures for team members
- Create, monitor and maintain record of checks received and deposited for risk compliance department
- Act as US and Canada Corporate credit card program administrator
- Prepared monthly reporting and adjusted journal entries for month end
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
AP resolution team
Marathon
04.2022 - 09.2023
- I work with vendors on escalated items from critical and responding to any email or phone call
- Involved any of the three systems to find the solution as quickly as possible to avoid any credit holds
- Reduced customer complaints by ensuring timely and accurate responses to their concerns.
- Streamlined case management processes by identifying redundancies and implementing improvements, resulting in faster response times for customers.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Respond to any payment inquiries assist with any lost checks
- Conducted regular performance evaluations of team members, providing constructive feedback tailored to individual strengths and weaknesses.
Accounts Payable
Insight Global
04.2022 - 08.2022
- to deadlines.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Investigated inquiries relating to status of accounts.
- Identified opportunities and risks in accounts payable process to improve standard operating procedures.
- Safeguarded the company''s financial reputation by promptly addressing any payment disputes or inquiries from vendors.
Senior AP Specialist
BD
01.2021 - 03.2022
- Reconciliation, analysis and posting vendor invoice accurately and time compliance with company policies
- Provided customer service and technical support for all vendor issues to meet their requirements
- Responsible for the continuous improvement activities by developing and implementing efficiencies within the department that will add value to the process in accounts payable
- Assist with any problem with the new system MFG Pro
- Reconciled vendor statements and researched and corrected discrepancies.
- Prioritized invoices according to cash discount potential and payment terms.
- Reviewed invoices for appropriate documentation and approval before processing payments, mitigating risks of unauthorized transactions.
- Assisted with month-end closing procedures, contributing to a streamlined and timely financial reporting process.
Travel and Expense Specialist
BD
01.2017 - 12.2021
- Global travel and expense administrator of several Concur platforms including mobile applications
- Assists with on boarding and off boarding processes in both Concur and Citibank
- Assist associates with Travel and Expense inquiries via telephone, email and Service Now tickets
- Project facilitator of several trending reports for monitoring and tracking of associate spending on corporate card
- Create and store project spreadsheets and documents in Microsoft Teams and SharePoint
- Create, share, present procedures for team members
- Create, monitor and maintain record of checks received and deposited for risk compliance department
- Act as US and Canada Corporate credit card program administrator
- Provide SAP Concur expense reporting helpdesk support
- Review expense accounts for accuracy and compliance with company policies
- Follow up on aged concur and Citibank transactions on boarding and off boarding processes for associates expense accounts and corporate credit cards
- Update associate's profiles in Concur to match Workday files for accuracy of associate employment rolls and status
- Train new department employees on global policy, systems and share best practices
- Monthly reporting from SAP Concur System for process improvement with Excel using pivot tables and VLOOKUP
- Assigned New employee's credit cards, meeting and purchase card
Senior AP Specialist
BD
06.2012 - 12.2016
- Reconciliation, analysis and posting vendor invoice accurately and time compliance with company policies
- Provided customer service and technical support for all vendor issues to meet their requirements
- Responsible for the continuous improvement activities by developing and implementing efficiencies within the department that will add value to the process in accounts payable
- Working with CareFusion on escalated items from critical vendors reached and responding on any email or phone call
- Involved any of the seven systems to find solution as quickly as possible to avoid any credit holds that can stop production in plants
- Department Learning Administrator I am responsible for all the learning needs and managing user records at a site
- The DLA role will ensure from start to finish; all learning needs are reflected in C2C according to procedures
- Setting new employees on course will reflect their job description
- Cup Super-user setting new employees with access to the ECC system SAP 6.0
- Involved in project using SharePoint to use a database on all utilities bill for North America
- When the database was created, it was used to review bills that was not pay on time
- Prioritized invoices according to cash discount potential and payment terms.
- Reconciled vendor statements and researched and corrected discrepancies.
- Reviewed invoices for appropriate documentation and approval before processing payments, mitigating risks of unauthorized transactions.
- Assisted with month-end closing procedures, contributing to a streamlined and timely financial reporting process.
Accounts Payable Clerk
Spherion Staffing
11.2011 - 06.2012
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
Staff Accountant
The Lynd Comp
01.2011 - 11.2011
- Daily monitoring and management of corporate general ledger
- Prepare account reconciliations for general ledger accounts and prepare monthly journal entries
- Upload and manually enter Journal Entries
- Vouching invoices to be paid in the MRI system
- Research any outstanding bills
- Prepare weekly check run for different properties
- Verifying all invoices are entered for month end closing
- Assisted comptroller with year-end financial audits.
- Tracked funds, prepared deposits and reconciled accounts.
- Collected and arranged financial information and entered details into [software] financial management system.
- Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
Billing Specialist/AR Specialist
CST
01.2009 - 12.2010
- Responsible for preparation billing, reconciliation and distribution of timely
- Accurate monthly billings and detailed reports for analysis
- Audit and prepare Billing Adjustment requests and submit to Billing Manager for approval to resolve billing errors or discrepancies
- Create and maintain customers in Micro Key
- Special projects as deemed by the Billing Manager
Item Processors
Kelly Temp Services
01.2008 - 12.2009
- Accountable for printing and researching incoming large dollar notifications
- Notifying for outgoing large dollar return checks
- Preparing Incoming Return Checks, removing from carriers, removing strips from checks, etc
- Use of encoding machine
- Entering cash letters
- Capture items on the transport (7780 reader sorter)
- Responsible for end of day balancing and the release of posting information
- Frequently answers phone calls from bankers, customers or other support employees to resolve internal and external customer issues
- Balances captured items and performed MICR verifications and repairs
- Research items to identify bank of first deposit or depositing account information
Supervisor
Pharmerica
01.2007 - 12.2008
- Efficiently and productively supervised a staff of 20 in Accounts Payable Dept
- Review and post invoices process by accounts payable associates in SAP
- Maintaining IXOS Files in SAP
- In charge of re-class for Travel Expenses from the application of Concur
- Monthly Journal entries in SAP
- In charge of maintaining payroll application in Kronos
- Review and approve end of month accruals
- Review and maintain contract labor cost with application Clarity
- Gentran processing for E.D.I
- Payments and/or invoices
Accounts Payable Specialist
Alessi Bakeries
01.2006 - 12.2007
- In charge of entering all invoices to QuickBooks
- Weekly check runs
- Maintaining purchase order excel sheet and verifying purchase orders are done correctly
- Updating all loans and verifying all charges and recording the amount in QuickBooks
- In charge of all month end accruals for the accounts payable
Education
Bachelor of Arts - Psychology
The College of New Rochelle
The Bronx, NY06-1989
Skills
- Team Management
- Motivational Abilities
- Goal Setting and Achievement
- Client Retention Strategies
Timeline
AP resolution team
Kforce
07.2024 - 10.2024
Travel and Expense Specialist
Radgov
03.2024 - 06.2024
Travel and Expense Specialist
DASWON
10.2023 - 01.2024
AP resolution team
Marathon
04.2022 - 09.2023
Accounts Payable
Insight Global
04.2022 - 08.2022
Senior AP Specialist
BD
01.2021 - 03.2022
Travel and Expense Specialist
BD
01.2017 - 12.2021
Senior AP Specialist
BD
06.2012 - 12.2016
Accounts Payable Clerk
Spherion Staffing
11.2011 - 06.2012
Staff Accountant
The Lynd Comp
01.2011 - 11.2011
Billing Specialist/AR Specialist
CST
01.2009 - 12.2010
Item Processors
Kelly Temp Services
01.2008 - 12.2009
Supervisor
Pharmerica
01.2007 - 12.2008
Accounts Payable Specialist
Alessi Bakeries
01.2006 - 12.2007
Bachelor of Arts - Psychology
The College of New Rochelle
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