Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lillian Coakley

Columbia,MO

Summary

Proactive Server and Front Desk Receptionist with comprehensive experience in high-volume dining and customer service. Expert in using POS and reservation systems, handling cash, and managing sensitive information. Possess strong work ethic and exceptional customer service skills, committed to enhancing guest experiences and maintaining organized environments.

Overview

Work History

Server

Campus Bar And Grill
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Front Desk Receptionist

Broadway Hair Company
04.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while making sure their experience was as pleasant as possible.
  • Maintained organized and clean front office space to keep all files and written schedules organized and easy to access.
  • Scheduled, coordinated and confirmed appointments and meetings for 4 different stylists.
  • Managed high-volume phone calls, directing inquiries to appropriate our owner when needed, scheduled important appointments for guests inquiring about major events ex: weddings.
  • Check guests out efficiently while collecting payments.
  • Scheduled appointments accurately using reservation software (Meevo).
  • Proficient in using Google docs, Microsoft Excel, and outlook.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Confident and comfortable reaching out to clients about promotions and upcoming events.

Education

Associate of Arts - Communication (Pre-Law)

University of Missouri
Columbia, MO
05.2027

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Safe Food Handling
  • High-volume dining
  • Sales expertise
  • Sales Techniques
  • Order Accuracy
  • Customer Service
  • Time Management
  • Listening Skills
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Scheduling
  • Appointment Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Office Organization
  • Oral and writing communication
  • File Organization
  • Front Office Management
  • Sensitive information handling
  • Filing
  • Initiative-taking
  • Complex Problem-Solving
  • Administrative Support

Timeline

Server

Campus Bar And Grill
05.2024 - Current

Front Desk Receptionist

Broadway Hair Company
04.2024 - Current

Associate of Arts - Communication (Pre-Law)

University of Missouri

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Lillian Coakley