Lillian Contreras
Upland,CA
Summary
Proven leader with extensive experience in the food service industry, notably at Burger King, where I enhanced customer satisfaction and team efficiency. Skilled in food preparation and maintaining cleanliness standards, I successfully managed diverse teams to achieve a significant increase in profitability. Demonstrates exceptional customer service and a results-driven approach, ensuring operational excellence and safety compliance.
Overview
20
20
years of professional experience
Work History
Bakery Clerk
Cardenas Markets
03.2024 - 05.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Breakfast Manager
Holiday Inn Express Hotel Suites
07.2023 - 12.2023
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
- Serviced guests with food and beverage requirements.
- Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.
- Monitored guest feedback to identify opportunities for improvement and implement necessary changes.
Team Leader
Raising Cane's Restaurants
11.2020 - 04.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Member
McDonald's
06.2020 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Markdown Associate/Receiving Clerk
Burlington Coat Factory Warehouse
11.2019 - 06.2020
- Provided support during high-volume sales periods by efficiently managing inventory levels and coordinating price adjustments as needed.
- Effectively balanced company objectives and customer expectations, resulting in increased sales while maintaining desired profitability levels.
- Achieved timely execution of seasonal clearance events by effectively communicating deadlines and expectations to relevant stakeholders within the organization.
- Ensured compliance with company policies and guidelines, conducting regular audits of markdown procedures and practices.
Team Member
Chipotle Restaurant
01.2019 - 01.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Team Member
Wendy's Restaurant
06.2018 - 11.2018
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Team Leader/Produce Clerk
Mckiver;s Price Chopper
07.2018 - 09.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Team Leader
Consentino's Price Chopper
04.2015 - 06.2018
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Deli Team Leader
Hen House Market
10.2013 - 04.2015
- Reduced waste and improved cost control by monitoring expiration dates, rotating stock, and adjusting inventory levels as needed.
- Masterfully balanced multiple competing priorities under tight deadlines without sacrificing quality standards or customer satisfaction levels.
- Championed continuous improvement initiatives within the deli operation; proactively identified inefficiencies/gaps within existing workflows/processes and developed effective solutions accordingly.
- Collaborated with store management to optimize product selection, leading to higher sales and customer satisfaction ratings.
- Implemented new menu items based on customer feedback and market trends, resulting in increased revenue opportunities.
- Enhanced deli team efficiency by implementing streamlined processes for food preparation and inventory management.
Team Member
Pee Wee's
07.2013 - 01.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Driver/Housekeeping and Laundry Attendant
Best Western Hotel
10.2012 - 12.2013
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
General Manager
Genish/Burger King Restaurant
06.2011 - 01.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Burger King
05.2009 - 10.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Manager
Genish/Burger King
04.2010 - 08.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Fronteras Mexican Restaurant
05.2008 - 06.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Assistant Manager
Burger King
03.2006 - 06.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
McDonald's
10.2004 - 07.2006
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Delivery Driver
Mr. Goodcents
08.2005 - 04.2006
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
High School Diploma -
John Burroughs High
Burbank, CA1987
Skills
- Customer Service
- Food Preparation
- Bakery equipment knowledge
- Customer Satisfaction
- Food handling safety
- Punctual and Reliable
- Cleanliness standards
Timeline
Bakery Clerk
Cardenas Markets
03.2024 - 05.2024
Breakfast Manager
Holiday Inn Express Hotel Suites
07.2023 - 12.2023
Team Leader
Raising Cane's Restaurants
11.2020 - 04.2022
Team Member
McDonald's
06.2020 - 08.2020
Markdown Associate/Receiving Clerk
Burlington Coat Factory Warehouse
11.2019 - 06.2020
Team Member
Chipotle Restaurant
01.2019 - 01.2019
Team Leader/Produce Clerk
Mckiver;s Price Chopper
07.2018 - 09.2018
Team Member
Wendy's Restaurant
06.2018 - 11.2018
Team Leader
Consentino's Price Chopper
04.2015 - 06.2018
Deli Team Leader
Hen House Market
10.2013 - 04.2015
Team Member
Pee Wee's
07.2013 - 01.2014
Driver/Housekeeping and Laundry Attendant
Best Western Hotel
10.2012 - 12.2013
General Manager
Genish/Burger King Restaurant
06.2011 - 01.2012
Assistant Manager
Genish/Burger King
04.2010 - 08.2010
General Manager
Burger King
05.2009 - 10.2010
General Manager
Fronteras Mexican Restaurant
05.2008 - 06.2009
Assistant Manager
Burger King
03.2006 - 06.2007
Delivery Driver
Mr. Goodcents
08.2005 - 04.2006
Team Leader
McDonald's
10.2004 - 07.2006
High School Diploma -
John Burroughs High