Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Lillian Cox

Columbia,MO

Summary

Dynamic and results-oriented professional with a proven track record at Texas Roadhouse, adept in project management and customer engagement. Excelled in building community partnerships and enhancing sales strategies, leading to significant sales growth. Skilled in Power BI Reporting and fostering team collaboration, I consistently drive projects to success while maintaining high customer satisfaction.

Overview

6
6
years of professional experience

Work History

Local Store Marketer

Texas Roadhouse
Columbia, MO
01.2021 - Current
  • Planning, organizing, and executing fundraising initiatives, with a focus on grassroots marketing. This includes engaging with the local community to build partnerships with nearby businesses, donating, and coordinating events for key awareness months, such as Breast Cancer Awareness and Veterans Day, to give back to our community.
  • I also manage weekly and monthly tracking reports, participate in sales strategy calls, and collaborate with other local store marketers across the company to drive sales.
  • Additionally, I help generate consistent sales and foster regular customer relationships. I assist with our annual gift card sales in Q4 to boost Q1 revenue. Organizing incentives for staff to keep morale high.
  • Also, collaborating with service managers and the managing partner to plan and coordinate field trips for local schools.

Hourly Manager

Texas Roadhouse
Columbia, MO
01.2021 - Current
  • Led a team of 50 employees, ensuring high productivity, and excellent customer service.
  • Monitored staff performance and addressed issues.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Reviewed completed work to verify consistency and quality.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.

Bartender

Texas Roadhouse
Columbia, MO
01.2021 - Current
  • Assisted in setting up the bar for service shift.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Greeted guests with friendliness and professionalism.
  • Performed opening and closing duties including restocking supplies.
  • Developed good working relationships with fellow employees through effective communication.

Apartment Maintenance

Kirksville Rental Properties
Kirksville, Missouri
04.2020 - 08.2020
  • Sanitized and prepared apartments after tenant departure.
  • Upgraded unoccupied apartments ahead of move-in.

Server

Cancun Mexican Cuisine
Kirksville, Missouri
05.2019 - 08.2019
  • Took orders from customers accurately and in a timely manner.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided excellent customer service to ensure satisfaction.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Bachelor of Arts - Sociology

University of Missouri
Columbia, MO
05-2025

Associate of Science - Behavioral And Social Science

Moberly Area Community College
Moberly, MO
05-2022

Skills

  • Customer engagement
  • ROI validation
  • Project management
  • Sales strategies
  • Social media management
  • Experienced in Power BI Reporting
  • Project planning
  • Time management
  • Sales building
  • Organization
  • Curating business partnerships

Accomplishments

  • 2023 Employee of the Year
  • 2022 Employee of the Year Nominee
  • 2024 Q3 Letter in Local Store Marketing

References

References available upon request.

Timeline

Local Store Marketer

Texas Roadhouse
01.2021 - Current

Hourly Manager

Texas Roadhouse
01.2021 - Current

Bartender

Texas Roadhouse
01.2021 - Current

Apartment Maintenance

Kirksville Rental Properties
04.2020 - 08.2020

Server

Cancun Mexican Cuisine
05.2019 - 08.2019

Bachelor of Arts - Sociology

University of Missouri

Associate of Science - Behavioral And Social Science

Moberly Area Community College

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Lillian Cox