Lillian Daniel

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
• Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
• Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
• Conducted routine inspections to check quality and compliance with established specifications.
• Increased sales performance through effective upselling techniques and staff training initiatives.
• Completed cash and credit card transactions accurately using POS software.
• Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.

I opened up the kiosk for Starbucks inside Fred Meyers.