Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Daniel

MERKEL,Texas

Summary

Adept at client relationship building and data entry proficiency, I significantly enhanced customer satisfaction at Abilene Used Car Sales. My proactive approach in resolving complaints, coupled with a goal-oriented mindset, has consistently driven service improvements and sales growth. Skilled in multitasking and active listening, I excel in fast-paced environments, fostering positive customer relations and team collaboration.

Overview

12
12
years of professional experience

Work History

Representative

Abilene Used Car Sales
04.2023 - Current
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Collaborated with team members to achieve monthly sales targets.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.

PCA

Girling Home Health
08.2013 - 12.2023
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Maintained clean and safe environment to promote patient safety and comfort.

Manager on Duty

Iron Horse Travel Center
07.2022 - 04.2023
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.

Bartender

Pourhouse
09.2018 - 09.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Manager on Duty

Walgreens
03.2013 - 09.2018
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Developed and implemented strategies to increase sales and profitability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.

Education

Psychology

Cisco Junior College
Abilene, TX

GED
Abilene, TX
2013

Skills

  • Customer Support
  • Goal-oriented mindset
  • Customer Relations
  • Data entry proficiency
  • Client Relationship Building
  • Client Services
  • Telephone reception
  • Client Service
  • Contract Negotiations
  • Multitasking Abilities
  • Multitasking
  • Problem-Solving
  • Time Management
  • Active Listening

Timeline

Representative

Abilene Used Car Sales
04.2023 - Current

Manager on Duty

Iron Horse Travel Center
07.2022 - 04.2023

Bartender

Pourhouse
09.2018 - 09.2020

PCA

Girling Home Health
08.2013 - 12.2023

Manager on Duty

Walgreens
03.2013 - 09.2018

Psychology

Cisco Junior College

GED

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Lillian Daniel