Lillian Davis
Mattydale
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
9
9
years of professional experience
Work History
Crew Leader
Wolak Group (Dunkin')
05.2023 - Current
- Supervised team operations to ensure efficient service delivery during peak hours.
- Trained new crew members on company protocols and customer service standards.
- Managed inventory levels and restocked supplies to maintain operational efficiency.
- Implemented quality control measures to enhance product consistency and customer satisfaction.
- Resolved customer complaints effectively, enhancing overall guest experience and loyalty.
- Monitored team members to verify work quality and address concerns.
- Operated point-of-sale systems to process customer transactions efficiently.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
Hostess/Server
Tullys Good Times
03.2022 - 05.2023
- Greeted and seated customers, ensuring efficient table turnover and positive dining experiences.
- Managed reservation system, optimizing seating arrangements to accommodate peak service times.
- Trained new staff on customer service protocols, enhancing team performance and efficiency.
- Collaborated with kitchen and waitstaff to communicate special requests and dietary restrictions.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Answered customer questions about hours, seating, and menu information.
Lead Teacher
First Christian Daycare Center
02.2017 - 11.2021
- Developed and implemented age-appropriate curriculum aligned with developmental standards.
- Mentored and trained junior teachers to enhance classroom management skills.
- Fostered a nurturing environment to promote social, emotional, and cognitive development.
- Collaborated with parents to discuss children's progress and address concerns effectively.
- Organized engaging activities that stimulated curiosity and encouraged exploration among students.
- Monitored student progress and adjusted teaching strategies to meet diverse learning needs.
- Conducted regular assessments to evaluate student learning outcomes and inform instructional practices.
Education
Bachelor of Arts - History
Southern New Hampshire University
Hooksett, NH08-2027
Skills
- Team supervision
- Customer service
- Staff training
- Inventory management
- Point-of-sale operation
- Conflict resolution
- Communication skills
- Service speed enhancement
- Guest satisfaction
- Multitasking and organization
Timeline
Crew Leader
Wolak Group (Dunkin')
05.2023 - Current
Hostess/Server
Tullys Good Times
03.2022 - 05.2023
Lead Teacher
First Christian Daycare Center
02.2017 - 11.2021
Bachelor of Arts - History
Southern New Hampshire University