Lillian Deleon
Enfield
Summary
Dedicated Human Service professional with over 6 years of experience in case management and administrative support. Proven track record in facilitating re-employment services, conducting comprehensive client assessments, and implementing personalized case management plans. Fluent in English and Spanish.
Overview
9
9
years of professional experience
Work History
Career Specialist
Masshire Career Center
11.2020 - Current
- Facilitate re-employment services for Section 8 voucher holders
- Assist individuals in connecting with housing support services when needed, ensuring access to essential resources
- Develop strong rapport with youth, adults, and families through workshops, educational events, and one-on-one career coaching, promoting the utilization of career center services
- Referred residents to appropriate support services such as fuel assistance, utility assistance, food stamps, childcare, housing, and legal resources
- Conduct client interviews to assess eligibility and maintained detailed, accurate case notes and records
- Assist clients in setting goals and develop and implement personalized case management plans.
Housing Counselor
Wayfinders
08.2017 - 11.2020
- Conducted assessments of clients housing needs, financial situations, and any challenges they may be facing
- Evaluated eligibility for housing programs and assistance
- Managed client caseloads, prepared necessary documentation, and conducted initial client interviews
- Calculated tenant rent amounts, prepared leases, and ensured compliance with applicable rules and regulations
Energy Assistance Case Manager
Community Renewal Team
05.2015 - 08.2017
- Conducted assessments of clients to determine their eligibility for energy assistance programs
- Advocate on behalf of clients with energy providers, government agencies, and other stakeholders to resolve issues related to billing, disconnections, and energy efficiency
- Addressed energy-related crises promptly, such as utility disconnections or heating emergencies
- Collaborated with community partners, social service agencies, and utility companies to coordinate services and resources for clients.
Education
Bachelor's Degree in Human Services -
Springfield College
Springfield, MA05.2026
Skills
- Proficient in providing informational counseling and advocacy services to individuals and families
- Excellent communication skills, both verbal and written, with a professional demeanor in client interactions
- Strong organizational skills with the ability to manage multiple tasks effectively and work independently or collaboratively
- Bilingual: English and Spanish
References
Available upon request
Timeline
Career Specialist
Masshire Career Center
11.2020 - Current
Housing Counselor
Wayfinders
08.2017 - 11.2020
Energy Assistance Case Manager
Community Renewal Team
05.2015 - 08.2017
Bachelor's Degree in Human Services -
Springfield College
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