Lillian DiMartino
Fairhope
Summary
Results-driven professional with extensive experience in hospitality and retail sectors. Expertise in staff training, inventory management, and enhancing team collaboration to boost sales and elevate guest satisfaction. Proven track record of implementing strategies that lead to measurable improvements in operational efficiency.
Overview
7
7
years of professional experience
Work History
Mixologist
The Booth
Tuscaloosa
04.2024 - Current
- Provided exceptional customer service to enhance guest experiences.
- Managed bar inventory, ensuring stock levels met demand.
- Trained new staff on cocktail preparation and bar operations.
- Maintained cleanliness and organization of the bar area.
Sales Associate
Gigi & Jay's
Fairhope
03.2019 - 05.2022
- Maintained store cleanliness and organized merchandise displays.
- Processed sales transactions using point-of-sale systems.
- Collaborated with team members to restock shelves and inventory.
- Handled online sales to continue business when Covid had started.
- Assisted customers in selecting products and answering questions.
Education
BBA - Business Management
The University of Alabama
Tuscaloosa, ALSkills
- Customer service
- Inventory management
- Employee training
- Team collaboration
- Problem resolution
- Strong communication
- Sales and marketing
- Performance improvements
- Upselling strategies
- Patience and empathy
- Cleanliness and sanitation
Timeline
Mixologist
The Booth
04.2024 - Current
Sales Associate
Gigi & Jay's
03.2019 - 05.2022
BBA - Business Management
The University of Alabama