Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lillian Ellison

Houston,TX

Summary

Dynamic professional with a proven track record at Lowe's, excelling in customer service and delivery coordination. Leveraging exceptional organizational skills and advanced data entry capabilities, I consistently enhance team productivity and customer satisfaction. Adept at resolving conflicts and fostering positive relationships, I thrive in fast-paced environments, driving sales and achieving monthly quotas.

Overview

19
19
years of professional experience

Work History

Delivery Coordinator

Lowe's
Houston, TX
06.2015 - Current
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Inspected merchandise for damage and accuracy against order documents.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • answer an average of 100 calls per day
  • Address customer inquiries, resolve conflicts and provide clarity.
  • Handle daily heavy flow of paperwork while communicating with the accounting department on invoices and insurance claims.
  • Increase sale and achieve monthly quotas
  • Maintain lines of communication with supported sales, marketing and administrative teams daily.
  • Working knowledge of specific daily departmental operations.

Customer Service Representative

Lowe's
Houston, TX
10.2008 - 02.2012
  • Maintained detailed records of all shipments, utilizing advanced database software systems for accurate reporting purposes.
  • Inspected merchandise for damage and accuracy against order documents.
  • Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
  • Consulted with customers about delivery and order preparation requests.
  • answer an average of 100 calls per day
  • Address customer inquiries, resolve conflicts and provide clarity.
  • Handle daily heavy flow of paperwork while communicating with the accounting department on invoices and insurance claims.
  • Increase sale and achieve monthly quotas
  • Maintain lines of communication with supported sales, marketing and administrative teams daily.
  • Working knowledge of specific daily departmental operations.

Supervisor/Financial Accounting Clerk

Save-A-Lot
Houston, TX
02.2006 - 09.2009
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Performed pre/post checks of registers, reported findings of deficiency.
  • Monitored cash drawers to ensure adequate cash supply.
  • Trained and Supervised cashiers.
  • Special consideration to assist elderly and disabled patrons.

Education

High School Diploma -

Westbury High School
Houston, TX
06-1995

Skills

  • Bookkeeping
  • Able to effectively plan and execute projects
  • 10 key by touch and sight
  • Data Entry
  • Exceptional organization skills
  • Strong interpersonal skills and team player

Accomplishments

YMCA of Greater Houston 2012- Present

  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Rebuilding Together Houston

  • Assisted in coordinating volunteers for projects.
  • Lead volunteer canvas concerning "Rebuilding Together Houston"

Timeline

Delivery Coordinator

Lowe's
06.2015 - Current

Customer Service Representative

Lowe's
10.2008 - 02.2012

Supervisor/Financial Accounting Clerk

Save-A-Lot
02.2006 - 09.2009

High School Diploma -

Westbury High School

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