Lillian Enriquez
Avondale,AZ
Summary
Dynamic and self-motivated professional with experience at Wingstop, excelling in team leadership and customer service. Proven ability to enhance operational efficiency through effective training and problem-solving. Skilled in inventory management and maintaining safety standards, ensuring a clean and organized environment while delivering exceptional service.
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
11
11
years of professional experience
Work History
Babysitter
Rebecca Enriquez
01.2015 - 02.2018
- Supervised daily activities, ensuring safety and well-being of children in care.
- Planned and implemented engaging educational and recreational activities tailored to age groups.
- Developed and maintained effective communication with parents regarding child development and behavior.
- Managed meal preparation, promoting healthy eating habits among children.
- Facilitated conflict resolution among children, enhancing social skills and cooperation.
- Implemented structured routines that improved children's adaptability to schedules.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Shift Leader
Wingstop
06.2021 - 06.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new staff, fostering a collaborative team environment.
- Coordinated shift schedules, optimizing workforce efficiency and coverage.
- Implemented process improvements, enhancing overall productivity and service delivery.
- Monitored inventory levels, managing stock replenishment to minimize shortages.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Conducted performance evaluations, providing constructive feedback to team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Crew Member
Wingstop Restaurant
01.2019 - 06.2020
- Delivered exceptional customer service during high-volume periods, ensuring customer satisfaction and repeat business.
- Operated food preparation equipment efficiently, adhering to safety and cleanliness standards at all times.
- Collaborated with team members to maintain efficient workflow in fast-paced restaurant environment.
- Assisted in training new crew members on operational procedures and best practices for service excellence.
Shift Leader
Dunkin' Donuts
11.2021 - 02.2022
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on food preparation and customer service techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Warehouse Worker
Amazon
10.2022 - 12.2025
- Operated pallet jacks to efficiently transport materials throughout warehouse.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Implemented process improvements that reduced order fulfillment time and increased accuracy.
- Conducted quality control inspections, identifying and resolving discrepancies in shipments.
- Maintained clean and organized work areas, adhering to safety regulations at all times.
- Collaborated with team members to streamline workflows and improve overall efficiency.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Agua Fria Highschool
Avondale, AZ05-2018
Skills
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Clear communication
- Attention to detail
- Problem-solving
- Pallet jack handling
Timeline
Warehouse Worker
Amazon
10.2022 - 12.2025
Shift Leader
Dunkin' Donuts
11.2021 - 02.2022
Shift Leader
Wingstop
06.2021 - 06.2022
Crew Member
Wingstop Restaurant
01.2019 - 06.2020
Babysitter
Rebecca Enriquez
01.2015 - 02.2018
High School Diploma -
Agua Fria Highschool