Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lillian Ervine

Las Vegas,NV

Summary

Professional leader with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

The Source Dispensary
02.2024 - Current
  • Financial Leadership: Successfully achieved revenue and KPI targets by driving sales growth and optimizing operational efficiency. Partnered with marketing and purchasing teams to implement promotional strategies, leading to a 5% increase in sales year over year.
  • Team Development: Built and managed a high-performing team of 22 staff members, including recruiting, training, and mentoring store leadership, resulting in an improvement in team productivity.
  • Regulatory Compliance: Ensured adherence to state laws and company policies through regular compliance audits, achieving a 100% compliance rating during all regulatory inspections.
  • Strategic Operations: Conducted weekly leadership meetings to address operational challenges, enhance workflows, and ensure smooth day-to-day operations across all departments.
  • Customer Experience Excellence: Fostered a customer-centric culture by training staff on engagement and loyalty-building techniques, increasing customer satisfaction.

Assistant General Manager

The Source Dispensary
05.2022 - 01.2024
  • Customer Experience Leadership: Owned the in-store customer journey and implemented strategies to create a seamless, branded shopping experience.
  • Sales Optimization: Drove consistent sales and profit growth by analyzing customer experience reports and executing SMART action plans to align team efforts with KPIs.
  • Team Development: Recruited, onboarded, and trained a team of 25+ retail professionals, enhancing talent retention and team member connectivity through recognition and development programs.
  • Compliance and Operations: Ensured full adherence to state and company policies, maintaining a 100% compliance record during audits. Managed cash and inventory processes to support dispensary operations.
  • Strategic Leadership: Collaborated with cross-functional teams, including marketing and purchasing, to optimize product category performance and drive engagement in promotional initiatives.

Floor Manager

Beyond Hello Dispensary
06.2021 - 04.2022
  • Managed floor to ensure streamlined and efficient customer experience curating a positive and productive environment, producing high level employee performance and exceptional customer service while maintaining a compliant store operation.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Conducted trainings to ensure team was current on product knowledge both store and industry wide
  • Used strong cash handling abilities to manage store safe/registers, and complete daily deposit.
  • Maintained attendance records, coaching logs, and performance plans for each team member.

Teller Manager

The Source Dispensary
06.2017 - 12.2020
  • Motivated and assisted team in pushing sales to achieve daily and hourly sales goals, and worked closely with store leads to ensure smooth running and compliant store operation.
  • Exercised efficient leadership and communication of multiple departments including supervision of security, delivery, curbside, intake, and fulfillment departments
  • Oversaw state-regulated compliance for product storage and sales inventory.
  • Exercised attention to detail in managing the store safe and all cash handling procedures including the nightly deposit
  • Assisted with and prioritized efficiency in scheduling, interviewing, training, and performance reviews.

Education

High School Diploma -

Pahrump Valley High School
Pahrump, NV
06-2014

Skills

  • Leadership & Team Management
  • Strategic and Financial Acumen
  • Retail Operations Expertise
  • Customer Service Leadership
  • Cannabis Industry Knowledge
  • Entrepreneurial and Problem-Solving Skills
  • Technical Skills

Certification

  • OSHA 30

Timeline

General Manager

The Source Dispensary
02.2024 - Current

Assistant General Manager

The Source Dispensary
05.2022 - 01.2024

Floor Manager

Beyond Hello Dispensary
06.2021 - 04.2022

Teller Manager

The Source Dispensary
06.2017 - 12.2020

High School Diploma -

Pahrump Valley High School

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Lillian Ervine