Lillian Esenwein
Kent,OH
Summary
Highly motivated individual with over 2 years of experience in customer service as a Dental Receptionist and in various serving roles. Thrives in fast-paced environments and consistently delivers exceptional customer service. Also has 2+ years of experience in caregiving as an Infant Teacher, Childcare Worker, and volunteering at Summer Camps and Food Kitchens. Meticulous attention to details, procedures, and rules ensures efficient operations. Equipped to handle challenging situations with ease. Holds certifications in CPR and First Aid, enhancing qualifications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Nanny
Self Employed
09.2024 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization..
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Infant Assistant Teacher
TLC ACADEMY
08.2023 - 09.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
Golf Club Server
Barrington
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Dental Receptionist
Dr. Lis
03.2022 - 06.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Server
Perkins Restaurants & Bakery
08.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Child Care Worker
Day Care Tennis Racquet Club
07.2021 - 09.2021
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Encouraged children's emotional and social development.
- Logged information regarding naps, feedings, and any medications administered.
- Monitored children's activities to verify safety and wellbeing.
Crew Member
Dunkin' Donuts
04.2021 - 08.2021
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School - Business and Sports Management
Theodore Roosevelt High School
Kent, OH05.2023
Skills
- Reliability and trustworthiness
- Friendly
- Appointment scheduling
- Excellent multitasking capability
- Exceptional customer service
- CPR certified
- Basic First Aid Knowledge
- Child development
Certification
- CPR
- Driver's License
- First Aid Certification
- Child Development Associate Certification
Timeline
Nanny
Self Employed
09.2024 - Current
Infant Assistant Teacher
TLC ACADEMY
08.2023 - 09.2024
Golf Club Server
Barrington
06.2022 - Current
Dental Receptionist
Dr. Lis
03.2022 - 06.2022
Server
Perkins Restaurants & Bakery
08.2021 - 05.2022
Child Care Worker
Day Care Tennis Racquet Club
07.2021 - 09.2021
Crew Member
Dunkin' Donuts
04.2021 - 08.2021
High School - Business and Sports Management
Theodore Roosevelt High School
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