Lillian Evans

I spearheaded promotional activities at Washington Crossing Inn, boosting customer traffic and orchestrating significant events with finesse. As an expert in dining management and guest engagement, I elevated service standards through practical training and swift complaint resolution. My blend of event planning acumen and exceptional communication skills drove positive dining experiences, underscoring my commitment to excellence in hospitality. Experienced in hostess roles, providing excellent customer service and fostering welcoming environments. Demonstrates strong interpersonal skills by building rapport with guests while managing reservations and seating arrangements. Displays strong organizational abilities and proficiency in high-pressure situations—proven impact on enhancing guest satisfaction levels in previous roles. Upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output, and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.