Erin-Nora Liggero
Summerville,SC
Summary
Patient-oriented Ophthalmic Technician with 20-year background performing diagnostic testing and patient administrative tasks. Adept at taking patient medical histories and providing assistance to physicians within busy eye care practice. Welcoming and supportive to provide patient services to over 30 patients each day.
Consistently maintained a positive and professional relationship with all coworkers and superiors.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Navigate Patient Solutions - Patient Navigator
Navigate
05.2022 - Current
- Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
- Patient education on all potential IOL options, including LAL technology and their expected outcomes.
- Give overview of cost options.
- Surgical procedure and post-op care education
- Managed approximately 30 incoming and outgoing calls per day
- Trained new employees on effective patient navigation techniques, ensuring continuity of care across the organization.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Ophthalmic Technician
Mid-Hudson Retina Consultants
01.2015 - 10.2021
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries
- Identified issues during preliminary exam and addressed concerns with physician.
- Supervised workflow for over 30 patients per day
- Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
Head Ophthalmic Technician
Highland Ophthalmology Associates
04.2002 - 12.2014
- Supervised 5 Ophthalmic technicians .
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Worked with patients, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Overseen inventory levels to meet forecasted needs.
Education
Bachelor of Arts - Communications/Professional Writing
Southern New Hampshire University
Hooksett, NH04.2022
Associate of Science - Liberal Arts/ Math & Science
Orange County Community College
Middletown, NY08.2013
Skills
- Chart documentation
- Ophthalmic equipment expertise
- Equipment calibration
- Physician support
- Customer service abilities
- Critical Thinking
- Leadership
- Conflict Resolution
Certification
- COA - Certified Ophthalmic Assistant
(2004 - 2015)
- COT - Certified Ophthalmic Technician
(2015 - 2018)
Timeline
Navigate Patient Solutions - Patient Navigator
Navigate
05.2022 - Current
Ophthalmic Technician
Mid-Hudson Retina Consultants
01.2015 - 10.2021
Head Ophthalmic Technician
Highland Ophthalmology Associates
04.2002 - 12.2014
Bachelor of Arts - Communications/Professional Writing
Southern New Hampshire University
Associate of Science - Liberal Arts/ Math & Science
Orange County Community College
- COA - Certified Ophthalmic Assistant
(2004 - 2015)
- COT - Certified Ophthalmic Technician
(2015 - 2018)
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