LILLIAN GARCIA

• Formulate strategies to retain, develop key talent while reducing attrition up to 5%
  Design people strategies enhancing organizational effectiveness and employee satisfaction.
• Evaluate and provide reports on performance of both business operations and employee productivity across markets in United States and Latin America.
  • Establish credibility as trusted business partner to drive team potential and business performance.
  • Provide insightful solutions based on data analysis to enhance business operations.
  • Foster strong partnerships with business leaders in assigned markets.
  • Ensure legal compliance aligned with brand values.
  • Manage over 40 employee grievances, complaints, and investigations globally
  • Coach and upskill line management in handling ER cases.
  • Manage relationships with unions, work councils, and employee representatives.
• Implemented process resulting in 20% decrease in cases not addressed promptly by local compliance teams.
• Streamlined and scrutinized case processes and closures for inconsistencies, maintaining transparency incrementing in 10% employee morale based on quarterly employee surveys
• Managed complex HR projects, leading to increased organizational effectiveness and collaboration.
• Spearheaded diversity and inclusion strategies, resulting in more inclusive workplace culture.
• Improved labor relations through effective communication channels and conflict resolution techniques.

• Develop and implement HR processes supporting business growth.

• Ensure consistency and compliance with HR policies and legislation.

• Maintain accuracy in HR documentation and conduct exit interviews.

• Support labor cost management.

• Drive headcount changes, promotions, and reward framework feedback.

• Manage year-end performance review processes and talent retention strategies.

• Oversee performance management, coaching, and documentation.

• Collaborate on development plans and goal setting with managers.

• Facilitate internal mobility and succession planning.

• Partner with L&D team on training and career development initiatives.

• Participate in senior level candidate interviews and employment offer reviews.

• Healthy business relationships and talent performance

• Effective management of employee relations and business risks.

• Adherence to global HR operating model and project delivery.

• Implementation of HR initiatives and change management.

• Provided HR support across various fields including workers' comp and EEOC response.

• Managed labor relations in Latin America and facilitated offshore shared services.

• Liaised with corporate offices for HR matters and legal compliance.

• Managed HR services for over 1,000 employees across multiple locations.

• Collaborated with hiring managers to improve recruitment strategies and ensure goal achievement.

• Coached hiring managers and tracked recruiting metrics.

• Led recruitment efforts for new startup positions, management.

• Supported new business startups or close down of sites.

• Facilitated translations and interpretations to align European and US HR processes.

Conducted research and audits to forecast recruiting trends.

• Implemented union processes while fostering constructive labor-management relationships.

• Enhanced employee engagement by implementing comprehensive HR programs and initiatives.

• Vital liaison, supporting management across 16 airport locations in US and Jamaica.

• Managed 70% of company legal caseloads, collaborated with external counsel, aided senior and field HR managers in record production and discovery processes.

• Conducted intricate employee relation investigations, fostering positive associate relations, conflict resolution, and employee recognition initiatives.

• Supervised sourcing, recruiting, and selection for executive roles and Operations for Aviation, Janitorial, and Security in US.

• Led talent acquisition efforts across various stations US, Jamaica, and HQ, managing recruitment processes from job profile creation to onboarding.

• Provided HR support for new aviation business startups, on-site and remotely, including sourcing, recruiting, payroll, and training coordination.

• Facilitated HR-related matters between corporate offices, Spain and US, interpreting and aligning European laws with US corporate policies.

• Experienced in unionization, legal compliance, communication, engagement, training, grievance procedures, and maintaining positive labor relations.

• Successfully implemented union processes through careful planning and effective communication, maintaining productive work environment.

• Reduced recruitment costs through strong relationships with job agencies and universities.

• Streamlined HR processes with HRIS systems, ensuring efficiency.

• Managed employee relations and conflict resolution, maintaining positive work environment.

• Ensured annual legal compliance through regular audits and policy updates of LWOs, AIPs, FAA, MDAD, TSA, INS and other FAA required compliance requirement's

• Facilitated organizational change through effective communication and collaboration.

• Implemented performance management systems and succession plans.

• Distributed employee engagement surveys and improved communications between business divisions.

• Structured compensation and benefits according to market conditions.

• Provided guidance to senior leaders on employee corrective steps.

• Stayed updated on aviation industry regulations for policy compliance.

• Provided employee relations and other HR services and payroll for over three hundred employees in over thirty stores located throughout Miami International Airport, corporate offices, and warehouses.
• Researched and audited several processes and systems in order to forecast and anticipate trends in recruiting and staffing to help minimize 80% turnover rate in industry while maintaining diverse candidate pool through cold calling, sourcing, networking, and partnering with third parties.
• Collaborated with hiring managers to ensure hiring process moved forward and goals were met.
• Provided recommendations to improve strategies including new hire processes, review, and forecast talent acquisition management to fulfill all staffing needs by creating succession plan.
• Coached hiring managers ensuring interview team preparedness and that all were committed to hitting hiring goals.
• Managed candidate experience to ensure positive impression.
• Tracked recruiting goals and metrics, participated in various recruiting related events.

• Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
• Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.

• Managing full-service HR dept for 300 field agents and management
• In all HR related services for over three hundred employees spread out in Miami-Dade, Broward, Palm Beach, and Vermont
• HR services include employee relations, talent management, recruitment, staffing, terminations, unemployment claims, and workers comp.
• Cases as well as all other HR related issues.
• Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
• Streamlined HR processes for increased operational efficiency through development of standard operating procedures.
• Reduced employee turnover by creating comprehensive onboarding program for new hires.
• Planned, monitored, and appraised employee work results by training managers to coach and discipline employees.
• Developed and monitored employee recognition programs.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Advocated for staff members, helping to identify and resolve conflicts.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Revamped HR department to optimize hiring process, leading to 20% boost in hiring pipeline.

• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Supported coordination of benefits open enrollment activities and process.
• Maintained office supplies, distributed mail and processed invoices for payment.
• Oversaw and managed hiring process and assisted human resources.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Documented human resources records and maintained confidentiality of sensitive personal information.
• Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation.
• Coordinated performance management processes, assisting managers in setting clear objectives for their teams and individuals alike.
• Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
• Streamlined recruitment efforts by implementing applicant tracking systems and improving candidate screening processes.
• Supported managers in addressing employee relations issues, providing guidance on conflict resolution techniques.
• Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
• Organized company-wide events to foster a positive work culture and enhance employee engagement.
• Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
• Assisted in talent acquisition by conducting comprehensive job analyses and creating accurate job descriptions.