Lillian Gibson
San Antonio,TX
Summary
With a proven track record at Texas Family And Protective Services, I excel in client interaction and case information confidentiality. Leveraging interpersonal communication and assessment skills, I've significantly enhanced client well-being and service delivery effectiveness. My expertise includes fostering family engagement and managing high-risk cases, demonstrating a commitment to excellence and client support.
Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced casework professional prepared for this role. Skilled in client assessment, resource coordination, and crisis intervention. Strong focus on team collaboration and achieving results. Dependable and adaptable, with commitment to enhancing client well-being and navigating complex situations with empathy and efficiency.
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Legal Caseworker III
Texas Family And Protective Services
05.2014 - 06.2024
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Advocated on behalf of clients in legal proceedings, securing favorable outcomes in numerous cases.
- Created treatment or service plan meeting each client's individualized needs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Conducted home visits to assess and address client needs in their living environments.
- Customized intervention strategies to client needs, promoting more effective and personalized support.
- Monitored client progress towards goals, providing adjustments to plans as necessary for optimal outcomes.
Caseworker Assistant
Texas Family And Protective Services
02.2007 - 06.2024
- Contributed to ongoing program evaluation efforts by collecting data on client outcomes and satisfaction levels.
- Assisted with crisis intervention services when necessary, providing immediate support and connecting clients with appropriate resources.
- Organized and participated in workshops and training sessions, enhancing the skills of both clients and colleagues alike.
- Facilitated group sessions for clients addressing various topics such as budgeting, parenting, or stress management techniques.
Direct Care Worker
San Antonio State School
02.1997 - 06.2000
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Utilized active listening skills in order to understand each patient''s unique needs, preferences, and goals for their care plan execution.
- Monitored and assisted residents through individual service plans.
- Reduced instances of patient injury through vigilant monitoring and timely intervention in high-risk situations.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
Direct Care Worker
Abilene State School
12.1984 - 12.1985
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
Education
Master of Science - Criminal Justice
University of Phoenix
Tempe, AZ06-2024
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ05-2014
Skills
- Case information confidentiality
- Client interaction
- Highly effective communication
- Assessment skills
- Records management
- Interpersonal and written communication
- Behavioral observation
- Conflict mediation
- Family engagement
- Service assistance and support
- Child placement assessments
- Multitasking
- Substance abuse treatments
- Foster care youth
- Group facilitation
- Home inspections
- Conflict Resolution
Affiliations
- Graduated Magna Cum Laude with Master's Degree
Certification
- CPR/AED Certification
- Texas Driver's License
- First Aid Certification
Certified CPR and First Aid
Certified in CPR for 2 years
First Aid 2 years
Several courses were taken to ensure the certifications were up to date.
Timeline
Legal Caseworker III
Texas Family And Protective Services
05.2014 - 06.2024
Caseworker Assistant
Texas Family And Protective Services
02.2007 - 06.2024
Direct Care Worker
San Antonio State School
02.1997 - 06.2000
Direct Care Worker
Abilene State School
12.1984 - 12.1985
Master of Science - Criminal Justice
University of Phoenix
Bachelor of Science - Criminal Justice
University of Phoenix
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