Lillian Girard
Dearborn Heights ,MI
Summary
Dynamic and detail-oriented professional with a strong background in customer service and construction. At CTI Property Services, I ensured job site safety while efficiently handling material and cleanup tasks. Recognized for my reliability and ability to enhance customer satisfaction, I excel in fast-paced environments and possess a valid state driver's license.
Overview
3
3
years of professional experience
Work History
Laborer
CTI Property Services
10.2025 - Current
- Operated hand and power tools for various construction tasks
- Assisted in site clean-up and debris removal to maintain safety standards
- Collaborated with team members to complete projects efficiently
- Followed safety protocols to minimize hazards on job site
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Retail Sales Associate
Marshall’s
Brownstown Mi
10.2024 - 11.2025
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Earned a great customer service award
Waitress
Turago
07.2025 - 10.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, demonstrating strong time management skills.
- Assisted in training new staff on service protocols and menu knowledge.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Maintained cleanliness and organization of dining area to meet health standards.
- Adapted to fast-paced environment, handling peak hours with composure and efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
Customer Service Cashier
McDonald’s
06.2023 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating menu items and answering inquiries.
- Maintained cleanliness and organization of service areas and dining spaces.
- Handled cash, credit, and mobile payments accurately while ensuring security protocols.
- Collaborated with team members to improve service speed during peak hours.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained new staff on cash handling procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Education
High School Diploma -
Trenton Highschool Trenton Mi
Trenary, MISkills
Willingness to learn
Attention to detail
Safety awareness
Heavy lifting
Job site cleanup
Punctual and reliable
Customer service
Job site safety
Material handling
Hand-eye coordination
State Driver's license
Accomplishments
Hardworking and organized high school graduate with a strong eye for cleanliness, detail, and efficiency. Experienced in supporting the management of seven rental properties, showing responsibility, reliability, and the ability to handle multiple tasks. Awarded Customer Service of the Month at Marshalls and Employee of the Month at McDonald’s for dedication, teamwork, and positive attitude. Recognized in high school with an individual achievement award. Known for being helpful, dependable, and always willing to go the extra mile.
Timeline
Laborer
CTI Property Services
10.2025 - Current
Waitress
Turago
07.2025 - 10.2025
Retail Sales Associate
Marshall’s
10.2024 - 11.2025
Customer Service Cashier
McDonald’s
06.2023 - 10.2024
High School Diploma -
Trenton Highschool Trenton Mi