LILLIAN GIRARDI
Pompton Lakes,NJ
Summary
Certified Medical Administrator and Certified Clinical Medical Assistant with focus on patient-care and office relations demonstrated by over 22 years of experience in healthcare and financial settings. Extensive knowledge balancing managerial, clerical, and medical duties including vitals, EKG, ABI and PFT, surgical technician and sterile processing.
Overview
14
14
years of professional experience
Work History
Certified Medical Assistant
ATLANTIC HEALTH SYSTEM
12.2020 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Prepared patients by removing wound dressings, and staples when instructed by physician or nurse practitioner.
- Conducted preliminary patient evaluations measuring vital signs, Obtained client medical history, medication information, symptoms and allergies. Completed and updated medical records on EPIC.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Facilitated effective communication in multiple languages (English, Spanish and Italian) between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Helped improve patient outcomes by educating and advising on relevant treatments and care. Educated patients on preventative care measures, effectively reducing risk of future health complications.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Assisted physicians with procedures, including preparing the operating room with equipment, instruments, supplies and patients to ensure sterility of surgery suite. Assisting and anticipating surgeon and nurse practitioner needs in supplying instruments to sterile tables during procedures and maintaining count of used supplies. Assisting with wound dressings. Sterilizing instruments and procedure room post surgery.
- Following post op care of patients while in recovery room and transporting them to dressing room as well as accompanying them to family waiting room.
- Explained procedures to patients to reduce anxieties and increase patient cooperation, maintained patient calm while in operating room and in procedures. Liaison to patients and their family members keeping them appraised of pre and post surgical procedures.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment. Prepared suite for JACO and internal audits by maintaining monthly logs and following AHS guidelines.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Trained, managed and guided new staff on proper procedures and policies.
MEDICAL ASSISTANT / INTERIM OPERATIONS MANAGER
RWJ Barnabas Health Medical Group
03.2017 - 12.2020
- Managed office while implementing new procedures and maintaining high work flow to cultivate positive patient relations and easing fears of office changeover.
- Kept office functional and organized while using newly updated CERNER EMR system.
- Assisted physicians to examine and treat patients by gathering health history including vitals and performing multiple in-office testing such as EKG, ABI, PFT.
- Identified inefficiencies, developed and implemented procedures for process improvements and office work flow.
- Planned, coordinated, organized and directed all operations of the two offices by providing thorough supervision for daily operations of facility in accordance with set policies and guidelines.
- Coordinated and communicated patient appointments, payment collections, and insurance eligibility while monitoring and initiating medication review and refills, produced medical records, reviewed patient history, worked with EMR system, trained employees, and implemented additional policy procedures.
- Served as liaison between management, clinical staff and community by managing reception area and two offices.
MEDICAL ASSISTANT / PATIENT CARE MANAGER
Cardiology & Vascular Consultants Of New Jersey
01.2011 - 03.2017
- Worked directly with General, Cardiology and Pulmonary Specialist by helping physicians examine and treat patients in assisting with instruments, injections and suture removal.
- Read and recorded patient medical history, vitals, recorded reasons for visits.
- Completed and submitted clinical documentation and performed routine tests such as EKG, PFT, vision, hearing tests, & blood glucose.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Dental Assistant Internship
Family Dentistry
01.2010 - 12.2010
- Assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, and periodontic procedures.
- Sterilized equipment and examination rooms in accordance with infection control policies.
- Operated x-ray machines and developed x-rays.
Education
NHA Certified Clinical Medical Assistant (CCMA)
NHA Certified Medical Administrative Assistant
Qualified - Medical Interpreter
ALTA Language Services
Adult/Child/Infant CPR & AED Certification
Timeline
Certified Medical Assistant
ATLANTIC HEALTH SYSTEM
12.2020 - Current
MEDICAL ASSISTANT / INTERIM OPERATIONS MANAGER
RWJ Barnabas Health Medical Group
03.2017 - 12.2020
MEDICAL ASSISTANT / PATIENT CARE MANAGER
Cardiology & Vascular Consultants Of New Jersey
01.2011 - 03.2017
Dental Assistant Internship
Family Dentistry
01.2010 - 12.2010
NHA Certified Clinical Medical Assistant (CCMA)
NHA Certified Medical Administrative Assistant
Qualified - Medical Interpreter
ALTA Language Services
Adult/Child/Infant CPR & AED Certification