Lillian Gomez

Work History

Hot N Juicy Crawfish

07.2022 - Current

Provide attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Served food and beverages promptly with focused attention to customer needs.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Western Hills Construction

07.2015 - 08.2023

Assisted in loading and unloading supplies, contributing to efficient inventory management.
Increased crew efficiency by maintaining a clean and organized workspace at all times.
Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
Summer job through college

Valle Luna Mexican Restaurant

02.2021 - 09.2022

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Contributed to team success through effective communication and cooperation with coworkers and management.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Completed daily side work and opening and closing duties without fail.
Monitored seating area and checked restrooms regularly to keep spotless.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Mainstreet Tap and Grill

06.2019 - 08.2020

Collaborated with housekeeping staff to ensure timely room turnovers and optimal guest experiences.
Enforced housekeeping standards to comply with cleaning regulations.
Ensured consistent cleanliness throughout common areas by coordinating housekeeping services as needed.
Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
Improved overall cleanliness by thoroughly performing housekeeping tasks in assigned areas.
Restocked housekeeping supplies to maintain inventory levels and support operational efficiency.
Performed housekeeping functions to maintain compliant, audit-ready operations.

Jumpin Junction

04.2017 - 05.2019

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Improved marketing to attract new customers and promote business.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Training new staff members.
Handling money.