Lillian Gonshor
Port St Lucie
Summary
Adept Customer Service Representative with a proven track record at Kohl's, enhancing customer loyalty through exceptional problem resolution and active listening. Skilled in computer proficiency and relationship building, I achieved notable retention rates. My approach, blending critical thinking with empathy, consistently elevates client satisfaction and team efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kohl's
03.2023 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Treasure Coast High School
Port St Lucie, FL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Conflict resolution
- Professional telephone demeanor
- Staff training
- Store maintenance
- Product knowledge
Timeline
Customer Service Representative
Kohl's
03.2023 - Current
High School Diploma -
Treasure Coast High School
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