Lillian Gonzales
Albuquerque
Summary
Oncology Data Specialist experienced in validating data and preventing security breaches while maintaining essential personal health information. Analyze and document incoming and outgoing data, contributing to data maintenance and cleansing efforts. Served as mentor for junior staff, demonstrating a proactive attitude and strong work ethic within team environments.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Data Collection Supervisor
New Mexico Tumor Registry
Albuquerque
03.2023 - Current
- Supervise collections team to ensure timely patient data retrieval.
- Implement efficient workflows for managing incoming documentation processes.
- Train staff on compliance with health data privacy regulations.
- Developed training materials for new hires on collection procedures.
- Facilitate meetings to discuss process improvements and resolve challenges.
- Performed research and due diligence to resolve issues.
- Implemented systems and procedures designed to improve overall efficiency within the department.
- Interpreted data from various sources such as reports, memos, emails, in order to identify trends or issues related to collections activity.
- Produced monthly reports detailing progress against established goals for collections activity.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
- Monitored daily work flow of the data collection staff, providing feedback and coaching as needed.
- Conducted regular meetings with the collection team to discuss goals, objectives, and performance metrics.
- Mentored collection team on successful tactics to increase workflow and productivity.
- Assisted in developing training materials for new hires in the Data Collections Department.
- Directed data collection staff to ensure timely and efficient contact with customers regarding past due case submission.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Ensured compliance with federal and state collections laws and regulations.
- Provided training and guidance to new collections staff on best practices and company policies.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Oncology Data Specialist
New Mexico Tumor Registry
Albuquerque
12.2016 - 03.2023
- Abstract data: including patient demographics, diagnostic procedures/scans, history and extent of disease, treatment, follow-up, physician/facility information and death records
- Code data into database (SEER-ABS/SEER-DMS) according to strict protocol requirements for assigned facilities (hospitals, private practice, dermatology offices, Office of Medical Investigation, And Indian Health Services)
- Led quality control efforts for annual Patterns of Care study, ensuring data accuracy and compliance with research standards
- Abstract from pathology reports and autopsy reports; case finding; quality control
- Collaborated with staff and physicians at hospitals, clinics, and labs to streamline data collection and enhance communication
- Use of Epic, Cerner, Meditech (PowerChart, Mosaiq, eClinicalWorks)
- Became a member of the National Cancer Registrars Association on February 13, 2018.
- Engaged in NCRA annual conferences, TRANM annual conferences, and monthly SEER webinars to stay current on oncology data trends and best practices
- Collected and maintained comprehensive tumor registry data for statewide reporting.
- Extracted, imported, and exported data into various database applications.
- Provided technical support for users with issues related to accessing or manipulating data.
- Reviewed and updated account information in company computer system.
- Coordinated public relations efforts to strengthen community relationships and partnerships.
- Directed and coordinated activities with facilities to maintain health information collection as mandated by state requirements.
Medical Record Field Reviewer
Altegra Health
Albuquerque
10.2016 - 12.2016
- Reviewed, scanned, and uploaded medical records with 95% accuracy to enhance data integrity at various physicians’ offices and hospitals in Albuquerque and surrounding areas
- Collected information for risk adjustment and accreditation
- Reviewed medical records for accuracy and compliance with regulatory standards.
- Conducted audits of medical records, ensuring adherence to quality control measures and regulatory compliance.
- Utilized electronic health record systems for efficient data management and retrieval.
- Maintained confidentiality of sensitive patient information throughout review processes.
- Conducted field visits to healthcare facilities to evaluate the accuracy of medical record documentation.
- Reviewed patient records for accuracy and completeness, verifying compliance with government regulations.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Licensed Practical Nurse
Brookdale
Albuquerque
02.2016 - 09.2016
- Administered medications, breathing treatments, performed wound care, and maintained the health and safety of 30-40 patients with Alzheimer’s disease or dementia diagnoses
- Maintained accurate count of medications on hand and ordered medication refills.
- Ensured seamless integration of care by coordinating with hospice and primary care physicians for residents. to ensure comprehensive treatment plans.
- Supervised resident care associates and provided support in resident care.
- Assisted in patient care activities, including bathing and feeding.
- Assisted patients with personal hygiene activities such as bathing, dressing, eating, grooming, and toileting needs.
- Provided patient care in accordance with physicians' orders and nursing standards of practice.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical test results.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Ensured compliance with safety standards and infection control protocols.
- Facilitated communication among patients, family members, and healthcare team to address care plans and concerns.
- Ensured that all clinical documentation is accurate and up-to-date in the electronic medical record system.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Addressed emergency situations promptly to minimize risks and provide immediate care to patients. effectively to minimize risks for patients and staff. promptly according to established protocols.
- Encouraged a culture of safety by identifying and reporting potential hazards in the workplace. for patients and employees through proper identification, reporting documentation and prevention.
- Evaluated patient complaints to identify underlying issues and determine appropriate interventions. accurately and provided appropriate interventions.
- Monitored patient condition for physical, emotional, and symptomatic changes to ensure timely medical interventions.
- Delivered emotional support to patients coping with illness or injury to enhance their well-being. to patients dealing with illness or injury related issues.
- Provided thorough instructions to patients on the proper use of mobility equipment. on proper use of equipment such as wheelchairs or walkers.
- Responded to patient calls by assessing needs and delivering appropriate assistance.
- Conducted patient rounds to ensure timely assessment and address any immediate care needs. to assess the status of assigned patients.
- Adhered to facility policies and procedures while providing quality nursing care.
- Ensured delivery of high-quality nursing care to meet patients' diverse needs. direct and indirect nursing care to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Licensed Practical Nurse
Corizon, Inc.
Los Lunas
09.2013 - 02.2016
- Provided primary care, assessment, and evaluation of incarcerated persons in the mental health unit.
- Administered medications and monitored side effects of psychotropic medications
- Performed EKGs, administered vaccinations, and responded to medical emergencies.
- Monitored inmate suicidal precautions every 15-minutes to ensure safety and use of seclusion or restraints in 15 minute increments
- Maintained accurate patient records and documentation in electronic systems.
- Monitored patient vital signs and reported changes to nursing staff.
- Tracked inmate suicidal precautions and use of seclusion or restraints in 15 minute increments
- Assessed physical and emotional health to identify changes and provide necessary interventions. and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Conducted regular rounds to assess the status of assigned patients.
- Monitored vital signs, fluid intake and output levels, glucose levels, and other medical test results.
- Provided emotional support to patients and families during treatment processes.
- Ensured compliance with safety standards and infection control protocols.
- Adhered to facility policies and procedures while providing quality nursing care.
- Managed emergency situations promptly according to established protocols.
- Assessed physical, emotional, and symptomatic changes in patient conditions to facilitate timely interventions and appropriate care.
- Responded to patient calls to assess needs and provide appropriate assistance, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor.
- Responded to patient calls to assess their needs. to assess their needs and provide appropriate assistance. to determine their needs and offer appropriate support. to determine how to assist.
Medical Review Auditor
Clinical One / Outcomes
Albuquerque
07.2009 - 10.2009
- Reviewed, scanned, and uploaded medical records with 95% accuracy, ensuring compliance with auditing standards across physicians’ offices and hospitals in Albuquerque and surrounding areas
- Gathered data for risk adjustment and accreditation processes.
- Prepared detailed reports on audit findings and recommendations, facilitating informed decision-making for healthcare providers.
- Managed task completion efficiently to adhere to established deadlines.
- Protected sensitive company information during audit assignments to ensure confidentiality.
Quality Management Coordinator
CRC Health, Inc.
Albuquerque
11.2005 - 08.2008
- Conducted and provided a computerized record of internal audits and training for 64 programs in 17 states
- Audited records in areas of personnel, patient care, financial management, medication administration, medical care, staff training, external inspections, and health and safety
- Created and documented 90-day follow-up plans to ensure compliance with regulatory standards
- Conducted internal audits to ensure adherence to quality protocols.
- Trained staff members to enhance skills and ensure compliance through on-site sessions and phone support.
- Collaborated with Director of Policy Management to develop and revise policies and procedures enhancing operational effectiveness
- Developed and maintained quality management documentation and reports.
- Facilitated coordination of quality assurance processes to ensure compliance with regulations. processes across multiple departments.
- Ensured timely tracking of actions to address identified quality issues. of corrective actions taken for identified non-conformances.
- Conducted regular inspections of production processes to ensure conformance to specifications.
- Monitored and ensured adherence to regulatory requirements and internal policies to maintain quality standards
- Prepared reports summarizing operations performance against defined metrics.
- Facilitated training sessions on quality standards for staff members.
Surveyor
Commission on Accreditation of Rehabilitation Facilities
Tucson
07.2006 - 07.2008
- Evaluated operations, interviewed staff and patients, and consulted with personnel in opioid treatment programs across the United States to enhance service delivery and compliance.
- Reviewed facility documentation to ensure adherence to accreditation criteria.
- Evaluated operations, interviewed staff and patients, reviewed documentation, and consulted with personnel in opioid treatment programs throughout the United States.
- Analyzed data collected from surveys to inform accreditation standards.
- Coordinated with external agencies to align regulatory requirements, ensuring facilities met accreditation standards.
- Collaborated with external agencies to confirm compliance with regulatory requirements.
- Recommended improvements based on survey analysis and observations to enhance facility compliance and patient care.
Education
Bachelor of Science - Biology, Concentration – Biotechnology
University of New Mexico
Albuquerque, NMAssociate of Applied Science - Biotechnology, Major - Biotechnology
Central New Mexico Community College
Albuquerque, NMSkills
- Clinical data management
- Data abstraction
- Data accuracy
- Quality Improvement/Control
- Regulatory compliance
- Medical record auditing
- SEER*DMS
- SEER*ABS
- Excel
- PowerPoint
- Software troubleshooting
- Information verification
- Statistical analysis
- Analytical skills
- Problem solving
- Project coordination
- Data organization
- Adaptability
- Patient interaction
- Large dataset management
- Effective communication
- Time management
- Professionalism and ethics
- Diversity awareness
Certification
- Licensed Practical Nurse, let license expire due to limited job opportunities
- For Oncology Data Specialist (previous Certified Tumor Registrar), #144814, 03/23/18
Timeline
Data Collection Supervisor
New Mexico Tumor Registry
03.2023 - Current
Oncology Data Specialist
New Mexico Tumor Registry
12.2016 - 03.2023
Medical Record Field Reviewer
Altegra Health
10.2016 - 12.2016
Licensed Practical Nurse
Brookdale
02.2016 - 09.2016
Licensed Practical Nurse
Corizon, Inc.
09.2013 - 02.2016
Medical Review Auditor
Clinical One / Outcomes
07.2009 - 10.2009
Surveyor
Commission on Accreditation of Rehabilitation Facilities
07.2006 - 07.2008
Quality Management Coordinator
CRC Health, Inc.
11.2005 - 08.2008
Bachelor of Science - Biology, Concentration – Biotechnology
University of New Mexico
Associate of Applied Science - Biotechnology, Major - Biotechnology
Central New Mexico Community College