Lillian Gracia
MANAGER /LEAD
Stone Mountain
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
LEAD /Manager
THRIVE LLC
09.2016 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
- Set overall vision and provided team leadership.
- Measured team performance and reported metrics to leadership team members.
- Provided supportive link between external customers and internal operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Personal Assistant to the Owner
RAM ENTERPRISES/PEACE PIPE
09.2008 - 01.2016
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Arranged domestic and international travel plans and itineraries.
- Organized and attended meetings and compiled related documents and reports.
- Coordinated and planned vacations for family.
- Transported children to and from school, activities and appointments.
- Managed residential properties and staged homes prior to clients' arrivals.
- Checked residencies for move-in readiness prior to client arrivals.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
Secretary to the Vice President
Fatbeats Music Distribution
10.1998 - 05.2004
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed and reviewed filing and office systems.
- Executed basic banking and bookkeeping tasks.
- Screened personal and business calls and directed to appropriate party.
- Used QuickBooks to produce monthly invoices, reports and other deliverables.
Education
No Degree - Business Administration
AMERICAN BUISNESS INTITUTE
Brooklyn, NYHigh School Diploma -
SARAH J HALE
Brooklyn, NY06.1986
Skills
- Leadership
- Special Assignments
- Project Management
- Performance Tracking and Evaluations
- Electronic Document Management System
- Personnel Management
- Office Systems Management
- Quality Control Management
- Operational Records Review
- Team Recruiting and Onboarding
- Managing Operations and Efficiency
- Administration and Reporting
- Employee Coaching and Mentoring
- Operating Procedures and Policies
- Scheduling and Coordinating
- Budgeting and Expenditures
- Managing Multiple Tasks
- Hospitality Management
- Cash Drawer Management
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
LEAD /Manager
THRIVE LLC
09.2016 - Current
Personal Assistant to the Owner
RAM ENTERPRISES/PEACE PIPE
09.2008 - 01.2016
Secretary to the Vice President
Fatbeats Music Distribution
10.1998 - 05.2004
No Degree - Business Administration
AMERICAN BUISNESS INTITUTE
High School Diploma -
SARAH J HALE
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