Lillian Grammer
Server
Pullman,WA
Summary
Proven track record in guest services management and customer service. Enthusiastic, hard-working team player with a strong work ethic and proficient in assessing customer needs and developing the best solution by working as an individual or as a team member. Skilled in multitasking and maintaining composure under pressure, excels in fast-paced environments, significantly improving service delivery and efficiency.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Waitress
Owl Club Steakhouse and Bar
03.2024 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maid Supervisor/Hotel Receptionist
Sundown Lodge
08.2023 - 06.2024
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting. Sorted, laundered and put away various laundry items. Restocked cleaning storage cabinets, carts and baskets for easy use.
- Engaged with guests on room requirements and amenities to promote overall satisfaction. Handled requests for extra linens, toiletries and other supplies.
- Disposed of trash each day to avoid waste buildup.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Completed late check-ins and directed guests to rooms and facilities.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Waitress
Clementines Steakhouse
02.2023 - 08.2023
- Kept server areas clean and stocked to increase efficiency while working tables. Used slow periods to restock supplies, ice, trays, and delivery bags. Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new servers on restaurant policies and procedures.
Education
High School Diploma -
Eureka County High School
Eureka 09.2018 - 06.2022
Skills
Organizational Abilities
Customer Service
Strong Work Ethic
Guest services management
Timeline
Waitress
Owl Club Steakhouse and Bar
03.2024 - 06.2024
Maid Supervisor/Hotel Receptionist
Sundown Lodge
08.2023 - 06.2024
Waitress
Clementines Steakhouse
02.2023 - 08.2023
High School Diploma -
Eureka County High School
09.2018 - 06.2022
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