Lillian Griffin
Baton Rouge,LA
Summary
Observant Surveillance Agent looking to build upon skills and tackle new responsibilities. Comprehensive experience operating radio equipment, CCTV and other surveillance tools. Excellent knowledge of safety laws to take swift action during emergencies. Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures. Detailed CCTV Operator looking to build upon skills and tackle new responsibilities. Accomplished at ensuring the proper functioning and recording of up to 1-30 cameras at once. Experience preparing reports and presentations and determining threat levels of suspicious persons or activities. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Diligent Security professional with over (14) fourteen years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
28
28
years of professional experience
Work History
Surveillance Agent/Security Officer
The Queen Casino
07.2023 - Current
- Enhanced casino security by closely monitoring surveillance footage and identifying suspicious behavior.
- Assisted in reduction of theft and fraud by diligently observing gaming areas and reporting irregularities.
- Increased operational efficiency with proficient use of surveillance equipment, logging incidents for further investigation.
- Collaborated with casino security personnel for effective incident response and resolution.
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Contributed to safe gaming environment by continuously scanning casino floor for potential hazards or risks to patrons and staff.
- Supported loss prevention efforts through rigorous observation of cash handling procedures within casino operation.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
- Mastered complex surveillance software systems quickly, allowing for swift navigation between camera feeds when needed.
- Displayed adaptability by seamlessly transitioning between different roles within department as required.
- Monitored security cameras for improper actions by patrons and dealers.
- Observed casino operations for irregular activities such as card counters and tito ticket theft concerns.
- Escorted inebriated and unruly patrons from property to maintain order and safety of staff and guests.
- Watched both live and recorded video surveillance footage.
- Recorded time, date and location of incidents.
- Used incident reporting software such as Milestone to track daily activities.
- Reported any incidents immediately to local law enforcement.
- Reviewed video surveillance footage.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Assisted in the reduction of theft and fraud by diligently observing gaming areas and reporting irregularities.
- Increased operational efficiency with the proficient use of surveillance equipment, logging incidents for further investigation.
Direct Support Professional Caregiver
Morning Sun Financial Services
07.2021 - 07.2023
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Facilitated effective communication between clients and their families, fostering strong relationships and promoting family involvement in caregiving process.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Complied with all applicable regulations, policies, and procedures related to the provision of direct support services for individuals with disabilities or other special needs.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Ensured safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
Direct Support Professional Caregiver
Acumen Fiscal Agent
07.2020 - 08.2021
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Evening Shift Supervisor
Andy Frain Security Services
04.2017 - 05.2020
- Increased team productivity by implementing efficient evening shift schedules and task delegation.
- Improved employee retention rates by fostering a positive work environment and addressing staff concerns promptly.
- Enhanced customer satisfaction by ensuring timely completion of tasks and maintaining high-quality standards during the evening shift.
- Streamlined workflow processes, resulting in a more efficient and organized work environment for the evening team.
- Maintained compliance with safety regulations through consistent enforcement of workplace guidelines and proper training of employees on best practices.
- Ensured seamless transition between shifts, conducting thorough handover meetings at shift changeovers to maintain operational continuity throughout the day.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw quality control measures during production runs on the evening shift, identifying issues early on for swift correction before they impacted output targets or client satisfaction levels.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
Baker/Patient Line Cook
Our Lady Of Lake Memorial Hospital
05.2016 - 04.2019
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Implemented visual merchandising strategies that showcased featured items which resulted in enhanced customer interest.
- Facilitated communication among team members to ensure smooth operations during peak hours.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Created appealing displays to showcase products in bakery.
- Cleaned and maintained kitchen equipment and oven.
- Followed food safety standards when handling ingredients.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- Managed display cases to verify freshness and attractiveness of products.
- Determined baking times for various items.
- Enhanced customer satisfaction by preparing high-quality, visually appealing meals in a timely manner.
- Increased kitchen efficiency by organizing and streamlining food preparation processes.
- Reduced food waste by practicing proper portion control and utilizing leftover ingredients creatively.
- Maintained a clean and sanitary workspace, adhering to strict health code regulations for optimal food safety.
- Improved overall kitchen productivity by cross-training in various stations and assisting colleagues when necessary.
- Prepared nutritious meals that adhered to hospital guidelines for balanced diets while still being flavorful and enjoyable for patients.
- Ensured seamless operations during staff absences by stepping in as needed on other cooking stations or tasks within the kitchen environment.
- Fostered a positive teamwork environment through open communication channels between team members at all times.
- Delivered consistently delicious meals under strict time constraints without sacrificing presentation or quality.
- Consistently met hospital guidelines regarding nutrition content while exceeding patient expectations on taste.
- Balanced a high-volume workload while maintaining meticulous attention to detail, ensuring food safety and patient satisfaction.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Monitored food temperatures throughout preparation and serving process.
- Measured, weighed and mixed appropriate ingredients according to recipe directions.
Deputy Chief of Security
Cortana Mall
04.2005 - 05.2018
- Enhanced overall security by implementing innovative procedures and protocols in daily operations.
- Reduced safety incidents by conducting comprehensive risk assessments and addressing potential vulnerabilities.
- Streamlined communication between departments with the establishment of clear reporting channels and guidelines.
- Improved emergency response times by developing and executing comprehensive training exercises for security personnel.
- Increased staff retention through effective leadership and fostering a positive work environment for team members.
- Oversaw the successful integration of new security technologies, such as CCTV systems and access control measures, to enhance overall site protection.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Responded swiftly to security incidents and effectively resolved security issues.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 8-10 security personnel during shift.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Established and maintained close working relationships with local law enforcement officers.
- Coordinated protective service operations with other emergency response agencies.
Dispatcher Supervisor
Cortana Mall
01.1996 - 04.2018
- Enhanced team productivity by providing ongoing training and support to dispatch staff.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Supervised team of (6) six employees and provided training focused on maximizing overall performance.
- Developed comprehensive training programs for new hires, ensuring thorough knowledge of company policies and procedures.
- Managed team of dispatchers, promoting teamwork, accountability, and high-performance standards.
Education
No Degree - Culinary Arts
Virginia College
Baton Rouge, LA06.2016
Skills
- Crime prevention methods
- Patrolling
- Report Writing
- Surveillance monitoring
- Incident Reporting
- Organizational Skills
Timeline
Surveillance Agent/Security Officer
The Queen Casino
07.2023 - Current
Direct Support Professional Caregiver
Morning Sun Financial Services
07.2021 - 07.2023
Direct Support Professional Caregiver
Acumen Fiscal Agent
07.2020 - 08.2021
Evening Shift Supervisor
Andy Frain Security Services
04.2017 - 05.2020
Baker/Patient Line Cook
Our Lady Of Lake Memorial Hospital
05.2016 - 04.2019
Deputy Chief of Security
Cortana Mall
04.2005 - 05.2018
Dispatcher Supervisor
Cortana Mall
01.1996 - 04.2018
No Degree - Culinary Arts
Virginia College
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