Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lillian Guo

Rockledge

Summary

Experienced customer service professional with over a decade of expertise in anticipating and exceeding customer expectations. Skilled in conflict resolution, maintaining composure under pressure, and adapting to diverse environments. Eager to leverage strong interpersonal skills and cultural sensitivity to ensure passenger safety and satisfaction as a flight attendant.

Overview

19
19
years of professional experience

Work History

Vocal Music Teacher

Self-employeed
02.2015 - Current
  • Mentored struggling students with individualized approach to enhance learning.
  • Facilitated a sense of unity within the choir by organizing team-building activities aimed at fostering camaraderie among members.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Enhanced student performance by incorporating engaging vocal exercises and warm-ups into daily routines.
  • Sponsored student attending audition, attending performance.
  • Expanded students'' cultural appreciation by introducing them to various musical genres and styles from around the world.
  • Taught performers of varying skill levels ways to improve overall range.
  • Increased student engagement in chorus activities by implementing innovative teaching strategies and diverse musical selections.

Paitient Observer( Sitter)

Healthfirst
04.2021 - 06.2022
  • Continuous Monitoring: Maintain constant visual observation of assigned patients, noting any changes in behavior, vital signs, or medical condition.
  • Communication: Collaborate with healthcare professionals, including nurses and physicians, to report observed changes and provide updates on patient status.
  • Safety Measures: Implement and adhere to safety protocols to prevent accidents or injuries, ensuring a secure environment for both patients and staff.
  • Patient Interaction: Engage with patients in a respectful and calming manner, offering companionship and support while respecting their privacy and dignity.
  • Documentation: Record detailed and accurate observations in patient charts, including any noteworthy events, interventions, or changes in condition.
  • Alert Response: Respond promptly to any signs of distress or emergencies, initiating appropriate actions and seeking assistance as needed.
    Maintain Confidentiality: Adhere to strict confidentiality guidelines, respecting the privacy and rights of patients

Popcorn Store Manager

Poppy Bloom
04.2018 - 05.2019
  • Collaborated with staff in selling popcorn to customers
  • Managed day-to-day operations of the popcorn store.
  • Ensured customer satisfaction through quality service and product offerings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Fashion Buyer, Personal Fashion Stylist

Self-employeed
03.2010 - 04.2018

Build brand experience by adopting a client first attitude, developing product knowledge Helped clients develop their original style and supported them in achieving their best look.


Customer service. Build brand experience by adopting a client first attitude, developing product knowledge Developed and maintained relationships with new and existing customers, teams, and communities


Tracked trends in a consumer consumption to determine which products should be sold. Evaluated prior sales to established future fulfillment needs and reorders. Researched suppliers; negotiated contracts for product fulfillment processing and vendors communication. Placed orders and ensured inventory is properly distributed. Attended tradeshows and conferences to stay abreast of industry standards.


Assistant Fashion Designer

PMA Corporation
04.2006 - 09.2008
  • Oversaw production fashion line from concept to completion.
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
  • Used drawing, computer-aided design (CAD) and draping techniques to develop ideas and communicate strategies to others.

Restaurant Server

Kyushu Ramen
09.2004 - 03.2006
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Supported the maintenance of inventory levels by monitoring supplies and communicating needs to management.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.

Education

Bachelor of Arts - Business Administration And Management

Tokyo International University
Tokyo, Japan
03.2008

Skills

  • Personalized Customer Service
  • First-Aid Care
  • Stress Tolerance
  • Problem Solving
  • Multitasking
  • Team Work

Languages

Japanese
Full Professional
Chinese (Mandarin)
Native or Bilingual
English
Full Professional

Timeline

Paitient Observer( Sitter)

Healthfirst
04.2021 - 06.2022

Popcorn Store Manager

Poppy Bloom
04.2018 - 05.2019

Vocal Music Teacher

Self-employeed
02.2015 - Current

Fashion Buyer, Personal Fashion Stylist

Self-employeed
03.2010 - 04.2018

Assistant Fashion Designer

PMA Corporation
04.2006 - 09.2008

Restaurant Server

Kyushu Ramen
09.2004 - 03.2006

Bachelor of Arts - Business Administration And Management

Tokyo International University
Lillian Guo