Lillian Gutierrez
Winter Haven,FL
Summary
Dynamic and results-oriented professional with a proven track record in customer engagement and relationship building, honed across diverse roles from Us Bank to self-employment. Excelled in creating nurturing environments and enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in retail sales and schedule management, consistently achieving and surpassing sales targets.
Overview
9
9
years of professional experience
Work History
Private Nanny
Self Employed
03.2016 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Card Member Services Associate
Us Bank
09.2022 - 10.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Supported fraud prevention efforts by diligently reviewing transaction alerts and conducting thorough investigations into suspicious activities on accounts.
- Collaborated with other departments to resolve complex issues, enhancing overall customer experience and satisfaction levels.
- Enhanced client retention rates by providing exceptional account management services for existing credit card holders.
- Cultivated strong rapport with clients through attentive listening, empathetic understanding of their concerns, and prompt resolution of any disputes or issues.
- Maintained up-to-date knowledge on industry regulations, policies, and procedures, ensuring compliance in all credit card operations.
- Optimized call center productivity by efficiently handling high volumes of inbound calls related to credit card inquiries and concerns.
- Bolstered company reputation by consistently delivering professional, courteous service to all credit card customers.
Retail Sales Associate
My Natures Delight
12.2021 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Retail Sales Associate
Healthy Habits Llc
02.2019 - 07.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced employee productivity by providing comprehensive training programs and consistent performance evaluations.
- Analyzed sales data regularly to identify trends or underperforming products that may require adjustments in ordering or display tactics.
- Worked effectively in fast-paced environments.
Barista
Richard’s Fine Coffee
10.2020 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Exotic Wood EBay Seller
Self Employed
05.2017 - 09.2019
- Ensured optimal productivity by keeping the workshop clean and organized.
- Collaborated with customers to design and build unique, personalized instruments tailored to their preferences.
- Implemented creative marketing strategies to attract new customers while retaining current ones through ongoing communication efforts.
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
- Utilized product knowledge to educate customers on features and benefits.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
Front Register/Drive Through
Taco Bell
01.2017 - 03.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Education
High School Diploma -
Penn Foster
Winter Haven, FL04.2018
Skills
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer engagement
- Retail sales
- Store opening and closing
- Cash register operation
- Professional appearance
- Phone etiquette
- Policy and procedure adherence
Timeline
Card Member Services Associate
Us Bank
09.2022 - 10.2023
Retail Sales Associate
My Natures Delight
12.2021 - 09.2022
Barista
Richard’s Fine Coffee
10.2020 - 03.2021
Retail Sales Associate
Healthy Habits Llc
02.2019 - 07.2021
Exotic Wood EBay Seller
Self Employed
05.2017 - 09.2019
Front Register/Drive Through
Taco Bell
01.2017 - 03.2018
Private Nanny
Self Employed
03.2016 - Current
High School Diploma -
Penn Foster
Similar Profiles
Shane ConderShane Conder
Lawn Care Technician at Self EmployedLawn Care Technician at Self Employed
Mahin SaifMahin Saif
Lash Technician at Self EmployedLash Technician at Self Employed
Mesha GuyMesha Guy
Business Manager at Self EmployedBusiness Manager at Self Employed