Lillian Gutierrez-Alvarez
Miramar,FL
Summary
A high impact Public Health professional with over 12 years of experience in program management, outbreak prevention and response, health policy, environmental health and sanitation, and regulatory compliance. Experience in government grants, account management, strategic planning, and facilitating the implementation of evidence-based interventions to produce positive outcomes. Leader in the development and implementation of initiatives that ensure highest public health standards to protect the health and well-being of the population. Continuously excel in cultivating partnerships and strengthening relationships with stakeholders, health experts, major vendors and community leaders to promote organizational growth and improvement in the overall health of communities. Skilled in providing training, education, and quality improvement consultation. Fluent in English and Spanish.
Overview
24
24
years of professional experience
Work History
Public Health Program Manager - National Hypertension Control Initiative
AMERICAN HEART ASSOCIATION
08.2021 - Current
- Responsible for leading development and implementation of federally-funded national demonstration project targeted to improve access to health care and increase hypertension control rates in awarded community health centers
- Partner with teams in 42 community health centers throughout the Southeast region to promote capacity building activities and provide expert consultation and strategy on program development and implementation of evidence-based interventions while meeting grant requirements
- Engage and establish a coalition of key stakeholders in the communities to increase awareness and education on blood pressure and hypertension by utilizing mixed methods, such as providing educational materials, delivering presentations, participating and supporting community events and conferences and leading learning collaboratives
- Led team of 10 Community Impact Directors to develop local connections and help community health centers adopt quality improvement programs for risk factors associated with cardiovascular disease
- Assist in creating linkages between community members, community-based organizations, and community health centers to address social determinants of health
- Participate in the production and present in national webinars as well as develop content for progress stories published in websites, social media and newsletter
- Strategize to develop and execute travel itineraries for in-person site visits that stayed within an allocated budget
- Co-led team dedicated to data collection efforts responsible for maintaining and tracking deliverables, creating reports on key performance indicators, and assisting in program evaluation
Public Health Lead
ROYAL CARIBBEAN GROUP
11.2008 - 07.2021
- Drive development and maintenance of company-wide public health program and provide oversight of all public health initiatives on cruise ships from multiple brands
- Partnered with global public health agencies such as CDC-VSP and SHIPSAN to establish industry guidelines and served as subject matter expert and lead point of contact for public health across entire organization and industry
- Dedicated key player in creating innovative plans for continuous improvement in public health practices, including Infection Prevention and Control Plan for COVID-19
- Responded to and monitored incidents of gastrointestinal illness, COVID-19 infection, and emerging communicable diseases, investigated cases, outbreaks, performed contact tracing and generated conclusions
- Conducted inspections, analyzed trends, derived conclusions and presented recommendations to brand leaders for continuous improvement to public health policies and procedures
- Developed and implemented company policies and comprehensive training for diverse staff across areas of hygiene, food and water quality and safety, pest management, infection control and outbreak prevention
- Conducted research and provided recommendations to Chief Medical Officer, Director of Public Health, and brand management
- Collaborated in development, recruitment, and training of shipboard public health positions such as public health specialist and infection control officers
- Managed over 10 shipboard public health employees
- Developed internship program for public health department, overseeing 5 interns.
Bookkeeper
UNIVERSITY OF MIAMI- CARDIOLOGY
04.2008 - 11.2008
- Performed analysis of general ledger as well as financial reports and statements to reconcile accounts and resolve reported discrepancies
- Prepared employee expense reports and ensured timely reimbursements for cardiology team
- Assisted management with budget preparation by providing fiscal insights.
Commercial Loan Processor
FIRSTBANK FLORIDA
03.2007 - 04.2008
- Determined feasibility and provided recommendations for granting loan approvals by performing complex financial analysis
- Reviewed contracts, loan documents, and other legal documentation to ensure compliance with regulatory and operational standards
- Demonstrated excellent customer service and was commended by senior management as a top problem-solver and achiever.
Residential Mortgage Broker/Processor
SELF-EMPLOYED
08.2003 - 03.2007
- Built strong customer relations as a licensed broker and drove business development
- Completed comprehensive interview to obtain information for pre-qualification of home buyers
- Educated and consulted consumers in lending program options for buying and refinancing based on their individual needs
- Built relationships with numerous account representatives and financial lenders
- Directed loan operations from initial customer contact to fully processed file and closing.
Medical Office Assistant
PEREZ PEDIATRICS
06.2000 - 08.2003
- Obtained extensive experience in healthcare services and management and operation of a medical practice
- Managed insurance verification within 24 hours of appointment, referrals and authorizations, and patient billing
- Assisted in insurance coding, billing, and appeals submissions
- Collaborated in the timely development and implementation of procedures to comply with the HIPPA Privacy and Security Rules.
Education
Master of Public Health -
Florida International University
Miami, FL01.2011
Bachelor of Biological Sciences -
Florida International University
Miami, FL01.2007
Skills
- Program Development, Implementation, Management & Evaluation
- Public Health Education and Training
- Public Health Research & Data Analysis
- Strategic Planning
- Outreach & Communication
- Incident Response
- Supervision/Management
- Public Speaking and Presentations
Accomplishments
- Led the coordination efforts for a Hypertension Learning Collaborative in the Puerto Rico market (October 2023)
- Partnered with a local community health center to bring education and resources to patients during National Community Health Center Week (October 2023)
- Hosted a table in the Georgia Primary Care Association Annual Conference (September 2023)
- Presented in the 6th Annual Health Systems Symposium in Macon, Georgia hosted by the Georgia Department of Public Health. (May 2023)
- Led a committee to successfully develop a national webinar for Primary Care Associations with over 200 participants (October 2022)
Publications
Emergent Treatment of Gastroenteritis, Arthur Diskin, MD, MEDSCAPE, February 10, 2017
Languages
Spanish
Native or Bilingual
Timeline
Public Health Program Manager - National Hypertension Control Initiative
AMERICAN HEART ASSOCIATION
08.2021 - Current
Public Health Lead
ROYAL CARIBBEAN GROUP
11.2008 - 07.2021
Bookkeeper
UNIVERSITY OF MIAMI- CARDIOLOGY
04.2008 - 11.2008
Commercial Loan Processor
FIRSTBANK FLORIDA
03.2007 - 04.2008
Residential Mortgage Broker/Processor
SELF-EMPLOYED
08.2003 - 03.2007
Medical Office Assistant
PEREZ PEDIATRICS
06.2000 - 08.2003
Master of Public Health -
Florida International University
Bachelor of Biological Sciences -
Florida International University
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