Lillian Hailes
Linkedin.com/in/lillian-hailes
Summary
CAREER SUMMARY
A results-driven, dynamic, and dedicated service professional pursuing a position within your organization. A successful history of top-rated performance in the Manufacturing, Supply Chain and Financial industries that utilizes excellent customer service, practical leadership & analytical skills with strong adaptability. Exceptionally effective in building trust & rapport. Capable of transferring managerial skills to alternative industries.
Consistently demonstrates expertise and abilities in the following areas: -Positive Management. -Strong Organizational Style & Staff Building. -Exceptional Customer Service. -Product & Policy Knowledge. -Consistently Meet Deadlines. -Conflict Management Resolution. -Positive Work Environment.
Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills. Bilingual. Strong background in reporting on performance metrics and implementing valuable system tools. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Buyer
QMC-EMI
08.2023 - Current
- Manage and approve all requisitions for outside services. Verify work order quantities and set timing prior to issuing a purchase order.
- Solicit and maintain active vendor agreements.
- Responsible for inputting and actively managing Purchase Orders -PO, maintaining status and timing document.
- Negotiate standard timing deviations and update ERP as required to reflect changes to vendor PO commitments.
- Controls shipping documentation.
- Escalate any unresolved issues to purchasing manager in a timely manner to limit program impacts.
- Verify inbound shipment timing for services, raw materials and standard components with supply base.
- Drive compliance to PO delivery terms. Manage timing slips to limit impact to the production schedule.
- Identify and source suppliers for standard parts (fasteners, adhesives, tapes,...) used in the manufacturing process.
- Manage outside vendors to coordinate truck requirements, delivery schedules, and scrap.
- Manage all PO’s for MRO requirements to controllable spend budget
- Provide follow-up support for all past due purchase orders, confirm vendor ship dates, and update ERP as needed.
- Ensure proper flow down of supplier requirements on purchase orders.
Supply Chain Analyst
The Chemico Group
10.2021 - 01.2023
- Responsible for the process of procuring chemical materials for the Chemical Distribution and Chemical Management programs at Chemico LLC, also provides direction in selecting suppliers
- Establishes and continually manages effective supplier relations.
- Performs high level of inventory management and inventory control and conducts material planning based on customer needs.
- Communicates effectively and establishes substantial relationships with international business partners, account holders, and clients.
- Demonstrates productive relationships with freight forwarders for efficient cross-border procurement of products.
- Works efficiently on customer bids to obtain supplier pricing for any new business opportunities.
- Understands Import & Export Regulations.
- Maintains accurate, up-to-date documentation of supply chain processes for reliable reference.
- Streamlines office operations using automation, oversees client communications, manages record tracking and data communication activities.
- Uses analytical models and mathematical analysis to create and maintain key performance metrics.
- Improved forecasting systems to maintain adequate materials and supplies.
- Built long-term relationships due to prompt and courteous service.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Drove cost reduction efforts for supply chain AOP to meet annual operations targets.
- Implemented best practices and process improvements to boost supply chain performance.
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
- Collaborated with cross-functional teams to develop and execute end-to-end supply chain strategies that supported business objectives.
- Streamlined procurement processes, enhancing supplier relationships and reducing lead times for critical materials.
- Managed vendor relationships, negotiating contracts for better pricing and terms while maintaining high-quality standards.
- Evaluated sourcing options for cost reduction opportunities without compromising quality or delivery timelines.
- Ensured timely delivery of products to customers by closely monitoring order fulfillment processes and addressing any issues promptly.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Reported on supply chain KPIs to verify compliance with established standards.
- Implemented best practices and process improvements to boost supply chain performance.
Ocean Export Pricing Analyst
Expeditors International
02.2019 - 11.2020
- Developed tools and reports in support of Ocean Exports and Logistics functions including – suitable tactical supply planning, and cost analysis.
- Worked closely with sales, account management and operations teams to balance market demand, production supply & working strategies linking supply chain effectiveness to financial statements & customer service metrics.
- Investigated & analyzed feasibility of alternative modes.
- Responsible for relationships with Ocean and Ground carriers to ensure competitive pricing (Bullets) and exceptional service is received.
- Monitored margins weekly to ensure profitability.
- Established strong relationships with customers to understand their pricing needs.
- High level of understanding of Out of gauge cargo and price accordingly.
- Monitored and action email boxes daily.
- High level of TLI (Tariff Line Item) management.
- Held strategic weekly meeting with product managers to align pricing strategies.
- Ensured timely follow up with customers on pricing requests.
- Strengthened communication skills through regular interactions with others
- Proved successful working within tight deadlines and a fast-paced environment
- Exercised leadership capabilities by successfully motivating and inspiring others
- Developed strong communication and organizational skills through working on group projects
- Self-motivated, with a strong sense of personal responsibility
- Gained extensive knowledge in data entry, analysis and reporting
Customs Brokerage Agent
Expeditors International
08.2016 - 01.2019
- Successfully developed and maintained a positive relationship with assigned accounts through proactive communication and providing timely and accurate information, resulting in attaining new business.
- Compiled and prepared detailed commercial regulatory document(s) with high accuracy for customs entry processing.
- Coordinated and confirmed release and delivery of all cargo while updating appropriate event codes.
- Ensured accurate and timely data entry into our operational system
- Tracked and Traced Custom files and reporting
- Ensured accurate and timely client billing
- Understood all elements of import and export customs compliance.
- Developed Desk Level Operating Procedures and correctly interpreted this information to fulfill customer's instructions and expectations.
- Ensured compliance at all times to regulations
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Excellent communication skills, both verbal and written
Education
High School Diploma -
Private Institure Martin Guemes
Buenos Aires, Argentina 12.1996
Skills
- Training and development
- Client focused
- Creative Problem Solving
- Critical Thinking
- Effective Working Relationships
- Effective Customer Communication
- Continuous Improvements
Accomplishments
- Attention to Detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Supervised team of 12 staff members.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Earned highest marks for customer satisfaction, company-wide.
Languages
Spanish
Native or Bilingual
Timeline
Buyer
QMC-EMI
08.2023 - Current
Supply Chain Analyst
The Chemico Group
10.2021 - 01.2023
Ocean Export Pricing Analyst
Expeditors International
02.2019 - 11.2020
Customs Brokerage Agent
Expeditors International
08.2016 - 01.2019
High School Diploma -
Private Institure Martin Guemes