Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lillian Harshman

Bay City,MI

Summary

Mature, hard-working, responsible, high-energy server who puts pride into her work. Well-organized, reliable, and always pushes herself to be accurate and maintain professionalism.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Turkey Roost
Kawkawlin, MI
01.2023 - Current
  • Balance drive-thru, tables on the floor, and common stocking duties all at once.
  • Quick turnover rate; fast paced.
  • Learned how to mentally organize a lot of tasks in order of importance while staying accurate.
  • Operate POS terminals to input orders, split bills and calculate totals.
  • Greet customers, answer questions and recommend specials to increase profits.
  • Check with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Display enthusiasm and knowledge about restaurant's menu and products.
  • Clean tables and chairs to prepare dining area for next customers.
  • Address complaints to kitchen staff and serve replacement items.
  • Satisfy customers by topping off drinks and offering condiments, napkins and other items.
  • Maintain healthy relationships with coworkers even under stress of hectic nights, which I actually thrive in.
  • Provide exceptional service to a high volume of daily customers.

Hostess/Cashier/Server

Turtle Creek Casino and Hotel
Williamsburg, MI
11.2021 - 07.2022
  • The Deli of the Turtle Creek Casino & Hotel.
  • Greeted guests, took orders, rang up customers, served alcohol (after confirming their ID's since the casino was 18+), cleaned, and served.
  • Room service.
  • Stocked with perfect stock rotation.
  • Under constant surveillance which never affected me because of my confidence in money handling, as well as honesty.
  • Learned a different POS here and caught onto it quickly.
  • Took the liberty to learn all about the casino, hotel, and upcoming events, for impromptu questions.
  • Casino policies taught proper work etiquette, safety protocols, and self discipline.
  • Attained TIPS certification and passed various safety trainings.

Server/Cashier

PJ's Pizzeria
Pinconning, MI
02.2021 - 11.2021
  • Answered phone orders, delivered food, prepared and handled food, cleaned, waited on tables, and rang up customers.
  • Efficiently learned first POS.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Baker/Kitchen Staff

Iva's Chicken Dinners
Sterling, MI
06.2020 - 11.2020
  • Family-owned and successful restaurant.
  • Prepped appetizers, made desserts, answered phones, stocked the kitchen, cleaned, and helped others when I could.
  • Worked throughout the entire week while also being a high school student and athlete.
  • Learned the importance of team work.
  • Brought healthy teamwork dynamic to all jobs since. (I do this by offering my coworkers a helping hand and showing my managers my willingness to learn different solutions and techniques for common issues whether it is work based or communication wise.)
  • Measured, mixed and prepped raw materials according to company specifications and recipes.

Education

High school diploma -

Standish-Sterling Central High School
06.2021

Skills

  • Positive and professional
  • Strong work ethic
  • High-volume dining
  • Price and menu memorization
  • Serving/ Hostess experience
  • Micros POS
  • Food safety
  • Food preparation
  • Food industry
  • Customer service
  • Guest relations
  • Baking
  • Culinary experience
  • Time management
  • Restaurant experience
  • Hotel experience
  • POS
  • Safe Food Handling
  • Food Running
  • Food Delivery

Certification

TIPS Certified, 06/01/22, 06/01/25, The TIPS Training helped me maturely and accurately decide when it's appropriate to serve a guest. I learned cues that often suggest a guest is past the legal limit or even their own limit if there are disturbances. I learned how to go about situations like these to ensure that I am not offending the guest. These problem-solving skills I learned through this training alone give me confidence in safely serving guests alcoholic beverages.

References

References available upon request.

Timeline

Server

Turkey Roost
01.2023 - Current

Hostess/Cashier/Server

Turtle Creek Casino and Hotel
11.2021 - 07.2022

Server/Cashier

PJ's Pizzeria
02.2021 - 11.2021

Baker/Kitchen Staff

Iva's Chicken Dinners
06.2020 - 11.2020

High school diploma -

Standish-Sterling Central High School

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Lillian Harshman