Summary
Overview
Work History
Education
Skills
Timeline
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Lillian Hawkins

Hartsville,SC

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. Resourceful Shift Leader known for high productivity and efficient task completion. Skilled in team leadership, time management, and conflict resolution. Excel in communication, adaptability, and problem-solving to ensure smooth operations and team harmony. Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Shift Leader

Dunkin Donuts
Sumter, SC
06.2023 - 07.2024
  • Resolved customer complaints promptly and professionally.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted in training new employees on shift operations.
  • Checked orders for quality and completeness.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Adhered to all health code regulations while preparing food items for customers.
  • Ensured compliance with health and safety regulations to provide a safe workplace.

Crew Member

Dunkin Donuts
Bellevue, NE
11.2022 - 06.2023
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Checked expiration dates on all products before serving them to customers.
  • Resolved customer complaints in a professional manner.
  • Upheld high standards of productivity and quality in operations.
  • Took orders from patrons and input selections into store computer system.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Assembled and served meals according to specific guest requirements.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Presented orders to guests within anticipated service times.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Organized and restocked supplies to support operations and team productivity.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Maintained an organized work area to ensure efficient operations.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Brewed and served coffee and tea with preferred add-ins.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Scrubbed and polished counters to remove debris and food.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Wiped down tables and equipment, swept and refilled stock.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Adhered to health department regulations regarding food handling procedures.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Packed fast food products in approved containers, cups, and bags.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Informed customers about daily specials in an engaging manner.
  • Drove team success by quickly completing assigned tasks.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Maintained safe food handling practices to prevent germ spread.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Directed patrons to restrooms and other amenities within facility.
  • Restocked kitchen supplies including food products and utensils.

Education

High School Diploma -

Coker University
300 East College Ave.
05-2028

Skills

  • Team supervision
  • Strategic thinking
  • Policy enforcement
  • Customer service management
  • Quality inspections
  • Policy and procedure enforcement
  • Strong verbal and written communication
  • Employee relations
  • Shift checklists
  • Diplomatic and fair
  • Emergency response planning
  • Conflict resolution
  • Issue resolution
  • Assigning work
  • Quality control assurance
  • Rules enforcement
  • Team leadership
  • Client support
  • Verbal and written communication
  • Problem-solving
  • Cash handling
  • Employee attendance monitoring

Timeline

Shift Leader

Dunkin Donuts
06.2023 - 07.2024

Crew Member

Dunkin Donuts
11.2022 - 06.2023

High School Diploma -

Coker University

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Lillian Hawkins