Lillian Hendrian
Spring Lake,MI
Summary
Reliable and punctual Animal Care team member with proven skills cleaning animal areas, and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Kennel Technician
Harbor Humane Society
2024.05 - Current
- Kept animals clean and free of contaminants to promote optimal health.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Performed pet intake to gain necessary information concerning health, behaviors, and other details to provide complete records.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Reset procedure rooms between appointments and disinfected equipment.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
Beauty Advisor
Sephora at Kohl's
2023.06 - 2023.12
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Restaurant Busser
Snowbelt Brewing Company
2022.04 - 2022.12
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- During slow periods, bar dishes were attended to.
- During busy periods, assisted servers by delivering food to tables.
Education
Associate of of General Studies -
Muskegon Community College
Muskegon, MI05.2026
High School Diploma -
Grand Haven High School
Grand Haven, MI05.2026
Skills
- Behavior Observation
- Progress Documentation
- Meal Preparation
- Care Monitoring
- Honest and Dependable
- Disease Prevention
- Medication Administration
- Customer Service
- Time management abilities
- Communication
Timeline
Kennel Technician
Harbor Humane Society
2024.05 - Current
Beauty Advisor
Sephora at Kohl's
2023.06 - 2023.12
Restaurant Busser
Snowbelt Brewing Company
2022.04 - 2022.12
Associate of of General Studies -
Muskegon Community College
High School Diploma -
Grand Haven High School
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