Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Lillian Henley

Grand Rapids,MI

Overview

20
20
years of professional experience

Work History

AmeriCorps VISTA- Resident Outreach Coordinator

Dwelling Place
Grand Rapids, MI
08.2022 - Current
  • Develop an ongoing tool to educate over 150 residents and identify their unique needs
  • Conducted research and collaborated with community partners to identify opportunities for collaboration
  • Create and develop an evaluation tool to measure effectiveness and a housing stability toolkit for staff
  • Established effective mechanisms for ongoing collaboration with community partners
  • Developed marketing tools to promote our resources to residents
  • Coordinate on-site outreach and plan relevant activities to address residents' needs
  • Assist with the administrative aspects of the department's on-site programming implementation by coordinating with various stakeholders to meet department deadlines.

Community-Based Doula

Day One Doula Collective
Grand Rapids, MI
02.2021 - 12.2022
  • Supported 10+ underserved families with evidence-based prenatal and postpartum care, improving birth outcomes
  • Participated in promotional and educational activities aimed at informing underserved communities, healthcare professionals, and other stakeholders about the numerous benefits of Doula services
  • Engaged in collaborative efforts with fellow doulas and maternal health professionals to enhance the delivery outcomes of clients.

Substitute Teacher

Edu Staff, LLC
Grand Rapids, MI
10.2017 - 08.2022
  • Successfully managed a classroom of up 25 + students while adapting to changing work environments and supporting each student's individual needs
  • Remaining calm and reassuring distressed students created a supportive learning environment
  • Provided additional support and encouragement to students when needed and maintained a professional and respectful demeanor.

Customer Service Call Center Professional

Fifth Third Bank
Grand Rapids, MI
06.2006 - 08.2012
  • Responsible for addressing 90 + customer inquiries related to bank products and services each day
  • Advocating for the bank and customers by suggesting additional products to help enhance the customer's experience
  • Responsible for onboarding and training of 50 + new team members.

Interviewer

Directions In Research
Grand Rapids, MI
08.2004 - 05.2006
  • Conducted market research for various Fortune 500 companies
  • Recruited 10 + respondents during each shift for various market research studies
  • Gathered and complied data on consumer habits and demographic needs.

Education

Bachelor of Business Administration -

Davenport University
08.2010

Skills

  • Relationship Building
  • Organizational Skills
  • Active Listening
  • Problem-Solving
  • Adaptability
  • Time management abilities
  • Community Outreach
  • Adaptability and Flexibility
  • Self Motivation
  • Teamwork and Collaboration
  • Multitasking
  • Community Engagement
  • Event Coordination
  • Partnership Development

Volunteer Experience

  • Zeta Phi Beta Sorority Inc.- Pi Rho Zeta Chapter, Youth Coordinator/ Youth Committee Chair, 09/2017, 05/2023, Served as a liaison for a chapter and was responsible for implementing age-appropriate volunteer opportunities, meetings, and other activities for program participants. Ensured that all program participants adhered to all policies and procedures were followed., Attended meetings, workshops, conferences, and classes to increase knowledge., Facilitated and oversaw the training of newly appointed youth advisors., Responsible for creating, overseeing, and managing the annual youth program budget.
  • Zeta Phi Beta Sorority, Inc Pi Rho Zeta Chapter, Vice President/ Past Community Service Chair, 07/2020, Present, Engage with ten or more community partners and stakeholders yearly to promote and increase awareness of the chapter's activities., Develop, coordinate, and promote the chapter's goals and objectives., Organize and manage 7–10-chapter group activities each year., Collaborate with volunteers and partners to achieve the chapter's objectives., Manage the chapter recruitment process, ensuring all deliverables are completed promptly., Lead the onboarding and training of new members.

Timeline

AmeriCorps VISTA- Resident Outreach Coordinator

Dwelling Place
08.2022 - Current

Community-Based Doula

Day One Doula Collective
02.2021 - 12.2022

Substitute Teacher

Edu Staff, LLC
10.2017 - 08.2022

Customer Service Call Center Professional

Fifth Third Bank
06.2006 - 08.2012

Interviewer

Directions In Research
08.2004 - 05.2006

Bachelor of Business Administration -

Davenport University

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Lillian Henley