Lillian Hertz
Bradenton
Summary
Dynamic and adaptable Program Specialist with a proven track record at Boys and Girls Club of Livingston County. Excelled in fast-paced environments, mastering strategic planning and skill development. Demonstrated exceptional teamwork and a proactive mindset, significantly enhancing operational efficiency and customer satisfaction. Expert in performance assessments and skilled in fostering individual and group growth.
Overview
4
4
years of professional experience
Work History
Program Specialist
Boys and Girls Club of Livingston County
01.2021 - 11.2024
- Established goals and created action plans to achieve goals.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Food Runner
Fairbury American Speedway
04.2022 - 10.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Worked with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Restaurant Hostess
Burgers and Beer
01.2021 - 04.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Prairie Central High School
Fairbury, IL05-2024
Skills
- Skill development
- Group and individual instruction
- Performance assessments
- Skill building
- Strategic planning
- Proactive mindset
Timeline
Food Runner
Fairbury American Speedway
04.2022 - 10.2022
Program Specialist
Boys and Girls Club of Livingston County
01.2021 - 11.2024
Restaurant Hostess
Burgers and Beer
01.2021 - 04.2021
High School Diploma -
Prairie Central High School
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