Lillian Howard
Hephzibah ,GA
Summary
Proven track record of enhancing productivity and customer satisfaction at Amazon and Teleperformance USA, leveraging exceptional time management and customer service skills. Streamlined sorting operations and excelled in high-stress situations, significantly improving user experience and operational efficiency. Demonstrated reliability and problem-solving abilities, consistently exceeding performance metrics.
Overview
3
3
years of professional experience
Work History
Sorter Operations Associate
Amazon
06.2024 - Current
- Balanced multiple priorities simultaneously while working under pressure, demonstrating strong time management skills.
- Stayed up-to-date with industry trends and advancements in sorter technology, applying new knowledge to enhance workplace performance continually.
- Streamlined workflow for increased productivity by organizing workspace and optimizing processes.
- Identified opportunities for waste reduction, implementing sustainable practices that benefited both the company and the environment.
Customer Service Representative
Teleperformance USA
05.2022 - 12.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
SITEL
09.2021 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Central High School
Phenix City, ALCertified Phlembotomy Tech -
Helms College
Augusta, GASkills
- Sorting Efficiency
- Order Picking
- Loading and unloading
- Warehouse Safety
- Hand-Eye Coordination
- Materials handling and transport
- Merchandise Packaging
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Handling and sorting mail
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
Timeline
Sorter Operations Associate
Amazon
06.2024 - Current
Customer Service Representative
Teleperformance USA
05.2022 - 12.2023
Customer Service Representative
SITEL
09.2021 - 01.2022
High School Diploma -
Central High School
Certified Phlembotomy Tech -
Helms College