Lillian Hozakowska

Saved here under Work History for archival purposes, but otherwise would be under a "Projects" sections

Capstone: Pressure Ulcer Prevention Gap Analysis, Student/Consultant, Seattle, WA, 03/17 – 06/17

• Evaluated current state of local health system by reviewing policies, analyzing hospital-acquired pressure ulcer (HAPU) data, distributing questionnaires, interviewing staff, and collaborating with research team, staff, and leadership.
• Identified national and organizational evidence-based best practices for HAPU prevention.
• Developed organization-wide recommendations based on gap analysis results and presented findings via a comprehensive research paper and presentation.

• Partnered with other healthcare leaders, Risk Management, and Peer Review as the Safety liaison for half of KP Washington sites (20+ locations, 40+ departments, and 10+ external non-KP partner hospitals)
• Conducted thorough incident investigations and analyses to prevent future occurrences by: interviewing staff and SMEs, researching clinical best practices, identifying root causes, developing deliverables, facilitating action planning meetings, and implementing and following up on corrective measures
• Leveraged data analysis tools to pinpoint patterns of near miss and precursor events, providing valuable insights for targeted and proactive improvement efforts
• Trained staff and managers on patient safety, incident reporting, transparency, EID principles, speak up culture, and HRO and TeamSTEPPS tools
• Coordinated and participated in numerous process improvement projects aimed at enhancing patient outcomes while reducing costs at both KP WA regional and KP National levels including, but not limited to: Fall Prevention, SSI bundle, Radiology Safety Net, Reducing Procedural Events (RPE) - Ophthalmology, RPE - Dermatology, ASC service line launch - Cardiac Procedures
• Awarded Lawrence Regional Patient Safety Award for inclusion of health care equity considerations in staff reliability training, incident reporting, and safety event analysis

• Prepared for growth of 10+ departments via evaluation of projected exam room utilization data and translating into actionable information
• Worked with clinical operations managers and frontline staff to improve workflow efficiencies, ensuring involvement of all relevant stakeholders in the decision-making process
• Facilitated emergency hospital-related quality improvement efforts
• Coordinated multiple committees including the Safe Staffing Committee to help establish safe staffing matrices for hospital departments and track quality metrics
• Created master logs to keep track of large projects to ensure timely follow-up and completion of work orders and tasks
• Developed a space request form to standardize the space request submission process
• Launched a space planning website to allow for easy communication between the campus and the Space Planning Committee

• Tracked safety metrics, equipment maintenance, chart audits, and staff training
• Communicated with interdepartmental leadership to facilitate cross-training with Urgent Care, process improvement with Materials Management, JCOH compliance with Lab, facility upkeep with CBRE, and others
• Resolved non-clinical, operational issues via communication with staff, identification of needs and necessary resources, and implementation of new processes or requests
• Scheduled and coordinated trainings for 30+ staff to ensure preparation for incoming patient populations
• Oversaw phases of larger projects such as telemetry launch to contribute to continuous growth of CHIPS unit
• Served as liaison for vendors such as AMN Healthcare to ensure proper staffing of unit

• Assisted in the formulation of a new quality committee and developed the project charter
• Evaluated survey results, identified themes, and researched methods to increase PSR job satisfaction
• Interviewed employees, physicians, and executives and conducted an internal analysis to determine the feasibility of a concierge practice and wrote a formal recommendation detailing next steps
• Conducted a market analysis to determine the viability of a new immediate care clinic
• Wrote a proposal to establish a partnership between Physicians Care Alliance and the Washington HCA

• Developed a written guide following on-the-job training to be used as a reference for all employees
• Applied in-depth knowledge of Synthes processing system following accelerated training to assist with recall project

• Implemented new electronic system to enhance organization of finances and individually trained coworkers on its use
• Improved filing system to permit a timelier entry of sensitive information
• Verified accuracy of and corrected paper invoices preventing potential liabilities

• Worked with patients, updated medical records, calculated daily revenue, and performed other related tasks using both Citrix and EMR