Lillian Humphreys
Tuckerton,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and trust at Mavis Discount Tires through exceptional problem-solving and critical thinking. Skilled in team development and sales reporting, Excel in driving performance improvements. Expertise in customer relations and inventory control has significantly boosted efficiency and repeat business, reflecting a strong commitment to results. Auto Parts Delivery Driver with extensive knowledge of automobile parts and maintenance. Clean-cut, outgoing and punctual driver with experience in maintaining client relationships and fuel transport safety. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Assitant Sales Manager
Mavis Discount Tires
06.2023 - Current
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in brand.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Completed store opening and closing procedures by counting drawers and managing security.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within team''s performance metrics.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Conducted daily effective sales huddles with 8 person team to focus on behaviors that would convert to sales.
Commercial Parts Delivery Driver
AutoZone
12.2019 - 06.2023
- Coordinated with other drivers to optimize delivery processes, balancing workloads while maximizing productivity.
- Managed challenging situations with professionalism and poise, resolving conflicts and ensuring successful outcomes for all parties involved.
- Collaborated with sales representatives to improve customer relations by providing timely updates on part availability and delivery status.
- Improved delivery efficiency by planning optimal routes and adhering to strict time schedules.
- Navigated challenging road conditions safely, ensuring timely deliveries regardless of weather or traffic obstacles.
- Strengthened company reputation through professional appearance and courteous interactions with clients during deliveries.
- Assisted in training new drivers, sharing valuable insights gained from years of experience in industry.
- Demonstrated exceptional customer service skills, addressing client concerns and providing prompt solutions.
- Gained expert knowledge of local areas served, enabling faster route planning and improved response times for urgent requests.
- Ensured accurate order fulfillment for customer satisfaction, by double-checking parts against invoices before delivery.
- Enhanced vehicle safety with routine maintenance checks and immediate reporting of any issues to supervisor.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Pulled parts off store shelves to fill customer orders.
- Checked parts computer for stock items and initiated special orders.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Operated light trucks to deliver loads as far as 20 miles from home location.
Industrial Sewing Machine Operator
V.F Imagewear
02.2015 - 06.2019
- Streamlined manufacturing process by swiftly completing assigned tasks according to established guidelines and specifications.
- Demonstrated adaptability in adjusting to new product lines or modifications within existing ones–ensuring seamless transitions during changeovers.
- Complied with all relevant regulations, industry standards, and workplace policies for safe operation of equipment and handling of materials.
- Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.
- Sustained clean workspace through diligent organization of materials, tools, and equipment – minimizing potential hazards.
- Maintained high quality standards by conducting regular inspections of finished products for defects.
- Mastered operation of multiple industrial sewing machines for increased versatility within production facility.
- Contributed to safe working environment by adhering to company safety policies and procedures at all times.
- Expedited order fulfillment by assembling finished products quickly and efficiently, following specific customer requirements.
- Participated in regular team meetings to discuss progress updates, address challenges faced on job, share best practices among colleagues–fostering supportive work environment.
- Reduced downtime with proactive maintenance of industrial sewing machines, promptly identifying and resolving technical issues.
- Observed machine production to check operations and proactively adjust settings to maintain targets.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Assistant Manager
Twice Daily
05.2009 - 01.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
High School Diploma -
West High School
Knoxville, TN06.2003
Skills
- Problem-solving abilities
- Active Listening
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Time Management
- Attention to Detail
- Safe Driving Practices
- Punctuality
- Efficient Delivery
- Clean Driving Record
- Vehicle Maintenance
Timeline
Assitant Sales Manager
Mavis Discount Tires
06.2023 - Current
Commercial Parts Delivery Driver
AutoZone
12.2019 - 06.2023
Industrial Sewing Machine Operator
V.F Imagewear
02.2015 - 06.2019
Assistant Manager
Twice Daily
05.2009 - 01.2015
High School Diploma -
West High School
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