Lillian Hurley
Land O Lakes,Florida
Summary
Experienced in problem-solving, with a passion for learning and strong communication skills. Ready to contribute to team success and achieve positive results. Excited to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Innate curiosity and eagerness to share knowledge with the world.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Imagine School at Land O' Lakes, Land O' Lakes
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to parent inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Developed meaningful relationships with students and their families to ensure that each student felt respected and valued in their learning environment.
Coach
Kidstrong Citrus Park
04.2023 - 01.2024
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Combines educational activities with physical movement to encourage child development.
- Boosted student confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with students' families to encourage support and involvement in their athletic growth.
- Assisted families with special events including set up, hosting, and clean up.
- Nightly cleanup of center to ensure clean and safe environment for students and their families on the following day
Substitute Teacher
ESS Education Staffing
01.2023 - 05.2023
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Certified Nursing Assistant
Tampa General Hospital
08.2021 - 01.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Key Holder
Big Apple Bagels
01.2019 - 08.2021
- Preparing food and drinks in a timely manner while striving for excellent customer service
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Enhanced store security by meticulously following all opening and closing procedures.
Nanny
11.2017 - 01.2020
- Caring for medically fragile foster children
- Driving children to and from therapy, school, swim lessons, piano lessons, etc.
- Facilitating communication between therapists and teachers to family
Education
Bachelor's Degree - Environmental Science
University of South Florida
Tampa, FL05-2026
Associate of Arts -
Pasco Hernando State College
Wesley Chapel, FL12-2023
Sunlake High School
Land O Lakes, Fl06.2020
Skills
- Independent goal achievement
- Customer engagement
- Data entry
- Computer skills
- Relationship building
- Friendly, positive attitude
- CPR/AED certified
- MS office
- Professional communication skills
Timeline
Administrative Assistant
Imagine School at Land O' Lakes, Land O' Lakes
01.2024 - Current
Coach
Kidstrong Citrus Park
04.2023 - 01.2024
Substitute Teacher
ESS Education Staffing
01.2023 - 05.2023
Certified Nursing Assistant
Tampa General Hospital
08.2021 - 01.2023
Key Holder
Big Apple Bagels
01.2019 - 08.2021
Nanny
11.2017 - 01.2020
Bachelor's Degree - Environmental Science
University of South Florida
Associate of Arts -
Pasco Hernando State College
Sunlake High School
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